48% of a mobile consumer’s purchase starts with a search engine.
83% of consumers require some degree of customer support while making an online purchase.
$4 trillion worth of merchandise will be abandoned in online shopping carts this year.
10% increase in customer retention levels results in a 30% increase in the value of the company.
4 out of 5 consumers use smartphones to shop.
45% of consumers will abandon their online purchase if they cannot find a quick answer to their questions.
Average order value increases by 200%+ with proactive offers.
81% of consumers are more likely to give a company repeated business after a good experience.
70% of buying experiences are based on how the customer feels they are being treated.