Moxie strategically partners with leading technology providers to offer innovative solutions that integrate with Moxie. Typical integration points are with Customer Relationship Management (CRM) systems, helpdesk applications, and other collaborative products.
Integrating IBM’s Tealeaf with Moxie’s Customer Engagement technology is an exciting way to use analytics and data from a variety of sources help customers move more rapidly through the customer journey. Historically analytics solutions have largely focused on tracking and reporting – taking note and acting as the system of record, but largely staying away from taking action within the business of the site directly. In a Mobile First world there is a ton of pressure for eBusinesses to provide a much more aware and contextual experience that anticipates the customers’ needs. This means making sure that there are no obstacles to struggle over, and it also means making sure that the customer has all of the information they need at any given step in process to move onto the next, helping them overcome some of the navigational shortcomings of a mobile eCommerce environment. Moxie and IBM are working together to deliver integrated solutions that get analytics off of the sidelines, and into the game. Tealeaf is combining its data and forensic insights with Moxie’s digital engagements platform in real-time, working to remove friction, produce a more contextual and rich in-store-like sales and service experience for both mobile and traditional digital customers that ultimately leads to higher cart values, increased conversion and superior customer loyalty and retention.
Moxie™ for Microsoft Dynamics CRM enables organizations to provide differentiated and personalized customer experiences at scale. The suite improves the way businesses interact, understand, and deliver superior customer service.
Glance empowers companies to make business online easier and more personal through tightly integrated yet modular visual engagement solutions such as cobrowse, screen share, and agent video. Using visual engagement solutions, agents and customers can instantly share an online, real-time view to build rapport, confidence, and trust. Customer service, sales, and remote support employees can then effortlessly assist, guide, show, and collaborate with customers. Glance solutions integrate with a broad range of customer-facing platforms and tools to quickly provide an online connection that is secure and always works.
GeoFluent is an on-demand translation platform that integrates Lionbridge’s cloud-based language customization solutions with a statistical machine translation engine developed in IBM’s Watson Research Center. GeoFluent for Moxie is an integrated, real-time online engagement solution that allows agents to engage users in multiple languages in real-time within their existing Moxie application. As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement and reduce global support costs through effective online customer care.
Nuance offers next generation advanced computing and linguistic virtual agent solutions that enable enterprises to assist their customers in an automated fashion. This results in a superior user experience, greater customer satisfaction, and a reduction in the number of issues submitted to a company’s support/sales staff. With over 12 million conversations a month at clients worldwide, such as eBay, SFR, H&R Block, and L’Oreal, Nuance is the leading provider of virtual agents for the Fortune 1000.
Moxie Live Chat and Knowledge integrate with Nuance’s Virtual Agent to deliver a next generation customer experience that includes transparent cross-channel interaction and a contextually appropriate engagement.
IBM Content Management and Discovery software integrates and delivers critical business information that offers new business value, on demand. The software and solutions support multiple information types, such as images, documents, e-mail, Web content, e-records, and multimedia , and provide the appropriate content, based on user intent and relevancy. The IBM Content Management and Discovery portfolio is designed to help transform business with improved productivity and streamlined compliance. IBM WebSphere Content Discovery Server solutions provide a powerful set of capabilities that help organize business processes by getting the right information to the right people at the right time. By blending the IBM WebSphere Content Discovery Server into the suite, users gain enhanced search, access, and retrieval of contact center information along with intelligent response capabilities to ultimate save time and money, and ensure consistency of customer experience across all interaction channels.
HP is a technology solutions provider to consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging and printing. Moxie Knowledge extends the capabilities of the HP solutions by providing a knowledge content authoring and management platform that enables IT Helpdesk personnel to more efficiently and rapidly resolve problems while addressing questions with relevant and accurate answers. Knowledge extends the capabilities of the HP solutions by providing a knowledge content authoring and management platform that enables IT Helpdesk personnel to more efficiently and rapidly resolve problems while addressing questions with relevant and accurate answers.
Salesforce.com is the market and technology leader for on-demand customer relationship management (CRM). The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. our configurable Knowledgebase product integrates with salesforce.com’s technology to create a support center via a company’s customer service Web site. With keyword, natural language, and Boolean searches, customers can find immediate answers to their questions. If information is sought but not found, customers can conveniently open a case in salesforce.com from the same portal, deflecting inbound calls to the contact center.
Antrix Techinfo partners with product companies who are either considering representation of their products and services in the Indian market or looking to build off-shore centers of excellence in India. Antrix offers tailored solutions that meet specific business requirements to provide high quality and cost effective operational support.