Author: Moxie

email ecommerce stats
Email is Alive and Well in eCommerce Customer Service – 7 Stats to Prove it

Email has long been one of the most pivotal aspects of customer service in eCommerce. While other means of communication–such as Live Chat and Contextual Information–are helping to better connect brands and their customers, email management will always be a pillar of selling products or...

moxie concierge icat catastrophe
ICAT Adopts Moxie Live Chat to Simplify Its Online Quote Process

ICAT, a commercial property casualty insurance underwriter focused on areas exposed to hurricanes and earthquakes, has enlisted Moxie’s Live Chat capabilities to simplify the online quote process. Based on specific insight gained from their agent customers, ICAT underwriters are now able to identify when and...

moxie black friday surge
Black Friday and Cyber Monday 2016: Inside the Numbers

The stretch from Black Friday through Cyber Monday is to online retailers as the Super Bowl is to football. If you’re in eCommerce, this is what you live for. Black Friday and Cyber Monday are not only synonymous with the holidays; they have essentially become...

Moxie Concierge and Unique Vacations
Unique Travel Corp Enhances Customer Engagement via Mobile

Businesses everywhere are partnering with Moxie to transform the online experience for their customers, and are seizing the unprecedented opportunity to promote their brands through the use of digital engagement. Unique Travel Corp, a worldwide representative for Sandals Resorts, Beaches Resorts, Grand Pineapple Beach Resorts, and...

Moxie Newegg Blog
Newegg Launches a New Customer Experience

How does North America’s leading online retailer of technology hardware ensure customer satisfaction? By giving customers the timely answers they’re looking for, via the method they prefer. Moxie is proud to announce that Newegg, an award-winning e-tailer offering thousands of different computer parts and electronics, has...

telephone on the way out blog
Traditional Phone Usage is on the Way Out

“Mr. Watson—Come here—I want to see you.” - Alexander Graham Bell to his assistant, Thomas A. Watson, on the first ever telephone, 1876. The telephone has taken on many forms since Mr. Graham Bell’s days, but has never undergone a more profound transformation than in the 21st...

Crate and Barrel Mobile Customer Experience
How Crate and Barrel is Using Moxie Concierge to Improve its Customer Experience

Moxie is excited to share that Crate and Barrel has deployed the Moxie Concierge SaaS solution for cross-platform digital engagement. The technology will enable the leading home furnishings retailer to: Connect with customers on their preferred digital communication channel and device Increase conversions Increase revenue...

Weddings are big business for online retailers
Wedding Season: Is Your Online Experience Worthy of Love?

Weddings happen year-round, and autumn weddings are on the rise, but summer is still the perennial “wedding season.” And right in line with just about everything else, wedding shopping is becoming an increasingly online affair. In June 2016, eBay reported a 33 percent uptick in searches...

Customer Engagement for the New Year
New Year’s Resolution: Improve Customer Engagement
As 2016 kicks off, it’s time to set goals and resolutions for the new year. According to Gartner, brands are expected to compete more in regard to customer experience than product differentiation in 2016. If companies want to remain competitive, it’s time to invest in making positive changes for customers. Another Gartner report states more than half of consumer product and service R&D investments will be redirected to customer experience innovations by 2016-17. Creating a successful experience for customers doesn’t happen by accident. It requires deliberate strategic planning in which every part of the organization plays an important role. Below are the New Year’s resolutions that all online companies should make in order to ensure they deliver the best customer engagement possible.