Kid Superhero - Customer Success

20 Sep The Benefits of Moxie’s Applications – Check out our Round up of Customer Success Stories

Crocs

  • Crocs

In 2011, Crocs surpassed $1 Billion in annual revenue and experienced a substantial increase in Internet sales. With a growing online customer base, Crocs saw an opportunity to enhance its online customer experience by leveraging new technology. Crocs implemented Moxie’s Knowledge Spaces and Chat Spaces with an aim to refine its operations. The solution was selected to simplify existing processes and provide customers with greater flexibility. Read full case study

vRad

  • Virtual Radiologic

With constant rise in demand for Teleradiology services, vRad felt the need to offer an additional customer support channel that would further improve operational efficiencies and provide customers with more flexibility in terms of communication channel. vRad decided to implement Moxie’s Chat solution as it offers comprehensive features with enhanced security. Customers initiate chat from their client portal to connect with vRad’s Operations Center representative, without having to call them. This also eliminates the need for customers to repeat information. Read full case study

RCI

  • RCI

Founded in 1974 to facilitate exchanges among condominium owners, Resort Condominiums International (RCI) today is a global leader in vacation exchange. It has a global community of 3.7 million members and a network of more than 4000 resorts in 100 countries. Built in the 1990s, RCI’s web site was undergoing a major overhaul. At the same time, RCI needed a cost-effective channel to reduce phone calls into their call center and in turn, service their members over a web-based channel. RCI deployed Moxie’s Live Chat and CoBowse to help its members transact and navigate its new web site. Read full case study

SKF

  • SKF

SKF is a world leader in rolling bearings and related technologies, including sealing solutions, lubrication systems, mechatronics and services. SKF Condition Monitoring is a business unit of SKF that is responsible for monitoring and determining the condition of machinery while in operation. SKF Condition Monitoring group’s customers are located globally, but the key support team is located only in the US. Customers in international locations would end up waiting an entire day to get answers. SKF decided to implement Moxie’s Web-Self Service Spaces for its robust search functionality and ease of use to help its customers. Read full case study