Offer a rich, multi-channel customer experience to generate revenue.
With Moxie, agents are able to monitor and engage website visitors in real-time, significantly reducing shopping cart abandonment. Agents are empowered to push relevant, timely, and personalized offers to the right customer at the right time in order to up-sell and cross-sell products and services.
Market and manage promotional campaigns related to product or service searches within Moxie Knowledge. Provide customer service agents with simple prompts to suggest offers to customers during an assisted service interaction.
The ability to quickly and easily find answers will enrich customers’ experiences, encourage purchases, and reduce assisted interactions with more costly customer service channels.
Live chat software can help you capitalize on up-sell and cross-sell opportunities by proactively engaging customers with the right message at the right time. A major online hardware retailer was able to generate almost $60 million in additional revenue using Moxie Live Chat.
Agents become an extension of your sales force, guiding customers in real-time to the solutions they need. Help them uncover products and services that they might not have found without agent assistance and discover new revenue.