Moxie’s integrated agent interface accesses customer communications from a single workspace, leading to enhanced agent productivity and efficiency.
Customer service and support staff can access Knowledgebase software, allowing them to reduce customer handling time and improve first contact resolution rates. Sophisticated search capabilities enable agents to search quicker and more effectively.
We chose [Moxie] as they were able to demonstrate how we could improve customer satisfaction and retention while increasing revenues and agent productivity by using [Moxie Live Chat and Email].”
– Ian Bodsworth, Operations Manager, Epson
For effective email management, use canned ‘Quick Responses’ and optional knowledge base articles to ensure rapid, consistent, branded, and accurate responses, and help manage client expectations with automatic acknowledgement emails. Leverage a variety of tools to improve operational productivity including automatic categorization, automated and suggested responses, and managed escalations.
Each support agent can handle multiple simultaneous chats. Direct complex chat sessions to the appropriate experts via intelligent routing rules. Knowledge integration and a library of customized responses ensure consistent communications that support your brand. Add cobrowsing to Moxie Live Chat and allow support agents to share the customer’s screen, visually guiding them to the answers they seek.