Today’s online consumers have high expectations. 70% expect businesses to try harder to provide superior online customer service.
To meet the new demands of the digital consumer, organizations must provide a consistent experience across every touch point.
With Moxie Web Self-Service, your customers have 24×7 access to instant and accurate information. Our award-winning features, including robust search, easy content creation and publishing, and powerful reporting will ensure customer satisfaction.
Mobile is an exploding communication channel for today’s consumer who is no longer bound to a physical location or single device to engage with companies. In fact, 47% of consumers access the internet on a smartphone weekly and they are increasingly using multiple devices across multiple touchpoints.
Decrease customer churn and increase customer loyalty through personalized, accurate, and fast replies to service inquiries. Create a competitive advantage and engage with customers and prospects in real time via their preferred channel of communication. Make your customers feel important and valued.
There is a gap between what companies know they should do and what they are actually doing to keep their customers happy.
Understand what customers expect from companies and how they react when they don’t receive the service they expect in this infographic.