eCommerce

Moxie New Proactive Solutions
Out with the old proactive, in with the new

It’s time for spring cleaning, so out with the legacy technology, in with modern, proactive customer engagement. eCommerce customers are chasing the “new” constantly. Can your digital storefront keep up?An eCommerce customer study that covered spring 2017 data, the State of Online Retail Performance Report,...

14 Mobile Engagement Strategy Recommendations from Moxie
14 Strategy Recommendations for Mobile Customer Engagement

The importance of mobile customer engagement for eCommerce brands is clear. Low mobile conversion rates reflect an increasingly fragmented customer journey through desktop web, mobile web, and mobile apps, leaving more opportunities for potential customers to abandon their journey with you altogether. Engagements can grab...

Moxie Retail Benchmarks Infographic
Infographic: Impact of Moxie Concierge on Retail Benchmarks

What retail benchmarks are you most looking to improve on your eCommerce site? Proactive, contextual customer engagement can help with important metrics such as Revenue Per Visit (RPV) and Average Order Value (AOV), as well as decrease support costs.Check out this infographic from Moxie Insights...

Mobile Apps are Key to eCommerce Tips from Moxie
Why eCommerce Brands Must Focus on Mobile App (Re)engagement

As technological capabilities improve, our phones are taking center stage in more sectors of our lives.  It seems we can do just about anything from a smartphone these days: order food and drink, arrange transportation and accommodation, get directions, chat, date. For many of us,...

moxie black friday surge
Black Friday and Cyber Monday 2016: Inside the Numbers

The stretch from Black Friday through Cyber Monday is to online retailers as the Super Bowl is to football. If you’re in eCommerce, this is what you live for. Black Friday and Cyber Monday are not only synonymous with the holidays; they have essentially become...

Pain Point Pt.1
From Inconvenience to Opportunity: Moxie’s Customer Pain Point Series Pt. 1

Moxie recently sat down with representatives from some of the most recognizable luxury brands on the planet to conduct a retail-focused discussion on the online buying journey. Alongside them sat some of the most trusted national brands from supermarkets, fast food restaurants and commodity stores.What...