Despite the benefits of online shopping, some customers prefer completing purchases by talking to a real person in real time.
Moxie’s Click to Call allows customers to quickly migrate from window shopping on the Web to purchasing on the phone. Click to Call is an exceptional way to surpass your customers’ expectations while controlling your operating costs.
With Click to Call, there’s no need for agents to have any additional telephony hardware, and customers don’t need to download software. Long hold times – many customers’ number one complaint – are eliminated. Customers always know the average wait time and can request an instant call-back or schedule a specific time and date for a call. You can prioritize callbacks over other interactions and customers can even initiate an interactive chat along with a voice call.
Click to Call easily integrates with a knowledge base so your agents have easy access to the knowledge they need to quickly and accurately respond to customer inquiries.
Moxie’s Click to Call gives you real time and historical reports, allowing you to continuously monitor your operations and organize your contact center for optimum performance. Configurable workflows help you meet your service level agreements and provide a better experience. Leverage your existing telephony infrastructure for quality monitoring.
Your agents have visibility into the customer’s click stream for the additional data and history they need to deliver higher-quality service. They can prepare for scheduled calls by first reviewing the customer’s complete history. A dynamic Click to Call button can be presented when agents are available to immediately take calls.