While companies continue to spend millions each year driving traffic to their sites, only 29% engage visitors once they arrive, giving the impression of an empty storefront.
How can you ensure customers don’t just arrive at your door, but continue through it?
Receiving proactive and reactive engagement offers to chat, send messages or review helpful information, allows customers to easily interact with a company on any device, guiding them through every stage of their journey.
Deliver contextually relevant knowledge articles from Moxie’s powerful knowledgebase
Enable visitors to send messages and ask questions through email messaging
Guide customers as they browse your site, providing an in-store level of service
The engagements facilitated by Moxie are opportunities for valuable interactions that increase conversion rates, raise customer satisfaction levels, and increase average order value.
Provide valuable interactions via the engagement channel preferred by each individual customer.
Leverage visitor behavior and data to determine and execute the most effective engagement strategy.
Modify the appearance of engagements to align with website branding.
Present a consistent experience across mobile, tablet and desktop with a single configuration.
Customers will receive proactive and reactive engagement offers to chat, send messages, or review helpful information within Moxie on any device they use providing a seamless and consistent experience anytime they interact with your brand.