Support for different mail formats, languages, and attachments keeps agents focused on what’s most important-the customer.
Access mailboxes in real-time across the complete environment and monitor mailboxes and manage files and folders from a single interface.
Provide additional support for mail formats and languages and enables better visibility to email flow.
Agents can view up to 50 emails at a time and multiple email chains in multiple mailboxes—important when agents handle multiple products or services.
View related email messages and other interaction histories across a particular incident or group of incidents, providing necessary context.
Leverage a variety of tools to improve operational productivity including automatic categorization, automated and suggested responses, and managed escalations.
Optimize your contact center operations with real-time email management dashboards, agent SLA timers, and management reports with a simple, intuitive interface.
Secure Message Portal allows companies to exchange confidential or sensitive email with customers and partners over a secure platform. Combining Moxie’s Email, an enterprise-class email response management system, and Web portal technology, it enables users to instantly share information and conduct crucial business without worry of identity theft, liability, or negative publicity.