Integrations

Enabling Quick and Seamless Integrations

Moxie provides a comprehensive framework that effectively integrates information from across the enterprise. Its secure APIs and pre-built connectors make it easy to integrate Moxie with applications such as CRM, ERP, Content Management, HR and other 3rd party applications. The framework transforms Moxie into the work platform for business execution across the enterprise.

Fragments: New Consumption And Execution Points

Combine data from multiple sources for each specific user with no user authentication required. Plus, plug-able widgets for UI level integration.

Event Monitoring And Action Triggers

Interact with data sources that have external notifications and define event-actions using JavaScript that can be sequenced and customized per user.

Data Piping

Simple, customizable event listeners, data import/export across multiple systems specific for each user, and data field mapping – one time or scheduled.

Moxie integrates with:

Microsoft Dynamics
SalesForce
Nuance
BMC Remedy

Live Chat Integrations

With Moxie, you’re not just getting a web self-service system. You’re gaining a partner who is invested in the success of your business. We’ve aligned with Microsoft Dynamics CRM, BMC Remedy ITSM, and Salesforce.com to ensure consistent, comprehensive service across platforms.

We empower our customers to cultivate meaningful relationships with their customers, based on proactive, strategic communication and support. It’s not just what we do – it’s what we love to do.

Microsoft Dynamics CRM

Contextual Knowledge for Microsoft Dynamics CRM provides 24×7 customer access to instant and accurate information on your website. Flexible article access, robust review workflow, and simple authoring enhance Microsoft Dynamics CRM with scale and flexibility.

 

Web Self-Service delivers a seamless brand experience in an easy-to-configure portal, allowing organizations to reduce interactions with more costly customer service channels.

 

By integrating this functionality with Microsoft Dynamics CRM, organizations can:

  • Deliver the Right Answers: Deploy embeddable widgets (FAQs, hot topics, etc.) to provide answers exactly where your customers need them
  • Provide Easy Case Management: Allow customers to open new cases from within the customer self-service portal
  • Enable Consistent Responses: Ensure instant and accurate information and reduce cost of more expensive channels
SalesForce

The self-service portal has an integrated view that assists ticket submitters by providing contextual search results from the knowledgebase as part of the ticket process. This process enables users to get resolution to their issues more quickly and potentially without any agent intervention.

Features

  • Leverage your Knowledge investment in Service Cloud’s Self-Service portals as well as traditional agent views
  • Provide agents with on-demand access to Knowledge
  • Search and retrieve articles (documents/files)
  • Attach articles to a Customer Case
  • Mail resolutions to the Customer
  • Push new article content from Cases to the knowledge base for review and publication
  • Single sign-on ensures that all users have seamless access to Knowledge content

.

Benefits

  • Easy access from Service Cloud to increase agent knowledge, productivity, and responsiveness
  • Create, update, and manage articles from Service Cloud
  • Rapid search and retrieval of articles which can be attached to the Service Cloud cases
  • Deflect inbound contact via Service Cloud or Moxie’s Web Self-Service portals
  • Monitor quality for continuous improvement

Contextual Information Integrations

With Moxie, you’re not just getting a web self-service system. You’re gaining a partner who is invested in the success of your business. We’ve aligned with Microsoft Dynamics CRM, BMC Remedy ITSM, and Salesforce.com to ensure consistent, comprehensive service across platforms.

We empower our customers to cultivate meaningful relationships with their customers, based on proactive, strategic communication and support. It’s not just what we do – it’s what we love to do.

Microsoft Dynamics CRM

Contextual Knowledge for Microsoft Dynamics CRM provides 24×7 customer access to instant and accurate information on your website. Flexible article access, robust review workflow, and simple authoring enhance Microsoft Dynamics CRM with scale and flexibility.

 

Web Self-Service delivers a seamless brand experience in an easy-to-configure portal, allowing organizations to reduce interactions with more costly customer service channels.

 

By integrating this functionality with Microsoft Dynamics CRM, organizations can:

  • Deliver the Right Answers: Deploy embeddable widgets (FAQs, hot topics, etc.) to provide answers exactly where your customers need them
  • Provide Easy Case Management: Allow customers to open new cases from within the customer self-service portal
  • Enable Consistent Responses: Ensure instant and accurate information and reduce cost of more expensive channels
SalesForce

The self-service portal has an integrated view that assists ticket submitters by providing contextual search results from the knowledgebase as part of the ticket process. This process enables users to get resolution to their issues more quickly and potentially without any agent intervention.

Features

  • Leverage your Knowledge investment in Service Cloud’s Self-Service portals as well as traditional agent views
  • Provide agents with on-demand access to Knowledge
  • Search and retrieve articles (documents/files)
  • Attach articles to a Customer Case
  • Mail resolutions to the Customer
  • Push new article content from Cases to the knowledge base for review and publication
  • Single sign-on ensures that all users have seamless access to Knowledge content

.

Benefits

  • Easy access from Service Cloud to increase agent knowledge, productivity, and responsiveness
  • Create, update, and manage articles from Service Cloud
  • Rapid search and retrieval of articles which can be attached to the Service Cloud cases
  • Deflect inbound contact via Service Cloud or Moxie’s Web Self-Service portals
  • Monitor quality for continuous improvement

Email Integrations

With Moxie, you’re not just getting a web self-service system. You’re gaining a partner who is invested in the success of your business. We’ve aligned with Microsoft Dynamics CRM, BMC Remedy ITSM, and Salesforce.com to ensure consistent, comprehensive service across platforms.

We empower our customers to cultivate meaningful relationships with their customers, based on proactive, strategic communication and support. It’s not just what we do – it’s what we love to do.

Microsoft Dynamics CRM

Contextual Knowledge for Microsoft Dynamics CRM provides 24×7 customer access to instant and accurate information on your website. Flexible article access, robust review workflow, and simple authoring enhance Microsoft Dynamics CRM with scale and flexibility.

 

Web Self-Service delivers a seamless brand experience in an easy-to-configure portal, allowing organizations to reduce interactions with more costly customer service channels.

 

By integrating this functionality with Microsoft Dynamics CRM, organizations can:

  • Deliver the Right Answers: Deploy embeddable widgets (FAQs, hot topics, etc.) to provide answers exactly where your customers need them
  • Provide Easy Case Management: Allow customers to open new cases from within the customer self-service portal
  • Enable Consistent Responses: Ensure instant and accurate information and reduce cost of more expensive channels
SalesForce

The self-service portal has an integrated view that assists ticket submitters by providing contextual search results from the knowledgebase as part of the ticket process. This process enables users to get resolution to their issues more quickly and potentially without any agent intervention.

Features

  • Leverage your Knowledge investment in Service Cloud’s Self-Service portals as well as traditional agent views
  • Provide agents with on-demand access to Knowledge
  • Search and retrieve articles (documents/files)
  • Attach articles to a Customer Case
  • Mail resolutions to the Customer
  • Push new article content from Cases to the knowledge base for review and publication
  • Single sign-on ensures that all users have seamless access to Knowledge content

.

Benefits

  • Easy access from Service Cloud to increase agent knowledge, productivity, and responsiveness
  • Create, update, and manage articles from Service Cloud
  • Rapid search and retrieval of articles which can be attached to the Service Cloud cases
  • Deflect inbound contact via Service Cloud or Moxie’s Web Self-Service portals
  • Monitor quality for continuous improvement

Email us to learn more about our integrations.