Market and manage promotional campaigns related to product or service searches within Knowledge. Provide customer service agents with simple prompts to suggest offers to customers during an assisted service interaction.
Customers can help themselves by using an available public portal. Solution Finder guides customers through their toughest questions. An optional registration portal gives you the power to track who is accessing the knowledgebase.
Knowledge also gives you the ability to learn about customer needs and preferences, and understand how to improve content and processes through in-depth reporting capabilities.
Customer service and support staff can access Knowledgebase software, allowing them to reduce customer handling time and improve first contact resolution rates. Sophisticated search capabilities enable agents to search quicker and more effectively.
Augment user queries and enhance the results based upon user-defined business rules for more relevant results.
Enable change on a massive scale without touching individual articles. A single user can implement system wide changes to security, Meta data, and taxonomies in minutes, schedule future execution, and access full logging and article history audit trail.
Extend your Knowledge deployments and integrations more easily with enhanced methods for creating users and content. Search and retrieve content that hasn’t even been published yet.