Customers come to your site, browse a bit, maybe even put items in their shopping cart – but then might hit a snag. Don’t let the frustration build until they abandon their session and jump to a competitor’s site – engage them with Live Chat.
Create custom templates for each device (desktop, tablet, mobile)
Engage customers in real-time in their native language.
Access customer chat file attachments both during and after the chat session.
Get customer feedback after the live chat.
Get a complete customer history with threaded interactions for a seamless escalation process.
Co browse order forms, knowledge base, websites, and shopping carts with customers in real-time.
Optimize the chat experience across devices with simple configuration options for desktops, mobile phones, and tablets.
Moxie Mobile Chat SDK enables enterprises to integrate a native chat client into iOS and Android applications which connects in realtime with customers directly, without opening a browser. Implementation is quick and easy, enabling agents to answer customer queries in no time via chat.
Moxie’s Live Chat includes powerful tools to help you monitor and track Web traffic. Real-time tracking of shopping-cart value, leads, referrals, and page visits help agents track and invite the right prospective customers to chat. Custom and historical reporting features queue statistics, active sessions, and workload. Generate Web sales forecasting with a click, calculate ROI, and improve operations.
Each support agent can handle multiple simultaneous chats. Direct complex chat sessions to the appropriate expert support agents via intelligent routing rules. Knowledge integration and a library of customized responses ensure consistent communications that support your brand. Connect Live Chat to CoBrowse and allow support agents to share the customer’s screen, visually guiding them to the answers they seek.
Live Chat can help you improve your levels of customer service. Managing and monitoring agent chats with our chat software can ensure quality and help you better-train agents. Real time, custom, and historical reporting features queue statistics, active sessions, and workload.