62% of consumers expect the ability to connect with brands using mobile chat but only 1 in 5 retailers offer a mobile optimized site. It is no longer a competitive advantage, but a necessity to offer a mobile engagement solution to meet your customer’s needs. Go mobile with Moxie Live Chat.
Mobile customers can chat without interrupting the browsing experience.
Customers are reconnected to their chat session whenever cellular service is interrupted.
with GPS-enabled devices, customers can share their exact locations while chatting to receive specific guidance.
Customers can share photos, videos or documents during a chat session for better communication.
When browsing a website during a chat session, the customer is alerted to agent responses via a visual alert.
Offer a personalized experience based on key information, including device and web pages being viewed.
With Moxie Mobile Chat SDK, enterprises can offer real-time customer service and support from its own iOS or Android app.
Mobile Chat SDK offers a configurable color palette so enterprises can match the chat client look and feel to its app.
Mobile chat is a perfect strategy to allow non-phone interactions with the mobile generation, especially since handling SMS Texts has not proven to be a successful or widely adopted approach…I think online retailers will be the first in line.” –John Ragsdale, VP Research, Technology and Social at TSIA