Analytics play a crucial role in helping enterprises become smarter, more productive and make better business decisions.
Performance Analytics include cutting edge technology and conversion-focused reporting that measures the impact and outcome of engagements, while providing clear visibility into many factors:
Moxie includes an interactive and user-friendly dashboard with web-based reporting accessible from any device.
Visualizations, report templates, tabular and graphical data, drill down details, and more.
Evaluate the performance of agents, knowledge articles, and engagement rules.
Segment your analytics by specific channel or device.
Pre configured reports are available to help you get started.