Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions today announced it is partnering with Moxie Software, Inc., the leading provider of customer-centric enterprise social software. By combining its contact center solutions with Moxie’s digital customer communication and knowledgebase applications, Aspect will be able to offer best-of-breed chat, email and knowledge base functionality to enterprise customers striving to deliver sophisticated multi-channel experiences.
Enterprises will now have access to a rich suite of functionality that incorporates Aspect’s contact center solutions with Moxie Software’s applications. Organizations with more established multichannel business processes will be able to improve their ability to service customers who choose Internet-based channels as their preferred communication methods with advanced chat, email and knowledge capabilities.
“We are excited about the opportunity that this partnership brings to both companies,” said Nikhil Govindaraj, vice president products, Moxie Software. “As consumers further embrace digital communications, enterprises will need to deliver consistent and accurate experiences across all customer engagement channels.”
As more and more people move to web and text-based channels other than voice for service, we want to make sure we provide our enterprise customers with the tools they need to deliver differentiated customer experiences. Moxie’s chat and knowledge base applications will help us meet and exceed the demanding requirements of our customers,” says John Amein, vice president, product management, Aspect.
Moxie Software’s customer communication applications are available immediately and can be purchased directly from Aspect.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Aspect helps the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution powering more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech, and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.gomoxie.com.
# # #
Aspect, the Aspect logo, are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.
Moxie Software is a trademark of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.