Moxie Knowledgebase Honored for Exceptional Innovation
Mountain View, CA, January 7, 2011—Moxie Software announced today thatMoxie Knowledgebase has received a 2010 Product of the Year Award fromTechnology Marketing Corporation‘s (TMC®) Customer Interaction Solutionsmagazine, the leading publication covering CRM, call centers and teleservices since 1982.
An integral part of Moxie’s Customer Engagement Spaces™, Moxie’s Knowledgebase helps hundreds of companies including Epson, Sharp and Boeing Employees Credit Union (BECU), reduce contact center costs through web self service and agent assisted service. It offers organizations a customer experience portal that can be customized to branding, community and globalization capabilities, as well as an architecture that scales to meet the needs of the largest B2C enterprises. It also offers advanced federated search into web sites, databases, and document and content repositories such as SharePoint.
With Moxie’s recent Winter 2010 release, Moxie’s Knowledgebase also became the integration point between the company’s external customer-facing solution, Customer Engagement Spaces™ and internal employee solutions,Employee Engagement Spaces™.
With the integrated Knowledgebase, users both inside and outside the enterprise can co-create knowledge articles in real-time via wiki technology. Contributed content is routed through a proven workflow where it is edited, approved, and published. Published content is then rated and ranked. The value is a single repository of the best knowledge delivered quickly to employees inside and customers outside the enterprise.
“The integration of Moxie’s powerful Knowledgebase, linking its external support community and employee engagement solutions, is a breakthrough in the way companies collaborate and engage with each other, their partners and customers—ultimately driving additional revenue and productivity,” said Tom Kelly, president and CEO of Moxie Software. “It is an honor to be recognized by Customer Interaction Solutions for our exceptional innovation.”
“Moxie Software was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Moxie Knowledgebase has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutionsmagazine has been honoring innovative companies for 13 years, and Moxie Software has earned its place with this distinguished honor.”
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About Moxie Software, Inc.
Moxie provides the most intuitive and comprehensive social enterprise software for employee and customer through its Spaces™ by Moxie platform. Hundreds of the world’s most respected and innovative companies trust Moxie to empower their people to deliver innovative and exceptional results. Engage with Moxie at www.MoxieSoft.com
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CISmagazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY,Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event.TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo;SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World;StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.
Marketing Manager, TMC
203-852-6800, ext. 228