Focus on Strategies to Cope Including Applying Key Technologies to Solve Critical Problems
Bellevue, Wash. – March 18, 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced the March 25, 2009 webinar Maximizing Customer Service in Tough Economic Times featuring special guest speaker Chip Gliedman, Principle Analyst at Forrester Research.
With the world in the midst of a global recession and consumer confidence at its lowest point in years, organizations are under enormous pressure to cut costs and improve efficiency. Additionally, reduced consumer spending requires organizations to have an even stronger focus on customer acquisition and retention. This live web event has been designed to address these critical issues.
During this webinar, Chip Gliedman, Principle Analyst at Forrester, will deliver key strategies to cope with these tough economic realities, including how to apply key technologies to solve critical problems affordably. Specifically, Gliedman will discuss:
• Coping with changing business rules, policies, and information
• Maximizing customer interactions that turn service into sales
• Optimizing spending through flexible software deployment models
Nikhil Govindaraj of nGenera CIM will host the live event scheduled to occur March 25. He will also share examples of how customers are leveraging the nGenera CIM software suite to gain and retain customers while achieving a rapid return on their investment.
This live event will be held at 8:30am PST, 11:30am EST and 4:30pm GMT on March 25, 2009.
About nGenera Customer Interaction Management
nGenera Customer Interaction Management is the global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management.