Built-in Knowledge Sharing Capabilities Bridge the Gap Between Social CRM and Enterprise 2.0; Enhancements Drive Employee and Customer Engagement, Accelerate Innovation, Facilitate Knowledge Capture and Sharing
Enterprise 2.0, Santa Clara, CA and Mountain View, CA, November 8, 2010— Moxie Software, today announced the Winter 2010 release of its social enterprise software platform, Spaces™ by Moxie. With this new release, Moxie’s award-winning Knowledgebase already available in Customer Engagement Spaces™ is now integrated with Employee Engagement Spaces™, bridging the gap between customer-facing and employee collaboration, and allowing enterprises to capture and share knowledge between employees, trusted partners, and customers. The Winter 2010 edition also includes major functionality enhancements, as well as an integration framework that provides pre-built integration plug-ins to all major enterprise applications—enabling system, application and data level access from within Spaces by Moxie™. Enterprise 2.0 attendees can stop by Moxie booth number 304 to see the product live in action.
“Companies have traditionally segmented their external communities from their internal enterprise collaboration and knowledge sharing, but the real value and power comes from bridging the two,” said Esteban Kolsky, principal and founder, ThinkJar. “The integration of Moxie’s powerful Knowledgebase, linking its support community and employee engagement solutions, is a real breakthrough in the way companies collaborate and engage with each other, their partners and customers—ultimately driving revenue and productivity.”
Employee Engagement Spaces™ Winter 2010 Includes: Knowledgebase, Integration to Major Legacy Systems Including SharePoint and MS Exchange, as well as New Features
Developed in collaboration with IDEO, a global design and innovation firm, Employee Engagement Spaces™ connects employees and trusted business partners, enhancing collaboration and innovation in the workplace. With the integration of Moxie’s Knowledgebase to Employee Engagement Spaces™, companies can now reap the benefits of true collaboration and information shared across both internal and external communities.
Designed around the way people work, Employee Engagement Spaces™ can be easily customized to integrate into organizations’ cultures, workflows, internal structures and data sources. Building on that philosophy, the Winter 2010 release includes several new features that enhance existing workflows and enable companies to maximize their technology investments:
In addition to the above new features, Employee Engagement Spaces™ already includes robust capabilities that drive employee engagement and knowledge sharing.
“At Canon, we have dramatically improved the productivity of our ISG technical support organization and seen customer service improvements as a whole by leveraging the robust Knowledgebase from Moxie for customer self-service,” said Brian Wrage, director, Technical Support & Technology Systems, Canon U.S.A. “What we are truly excited about is our ability to leverage the integration of Knowledgebase with our partner community, so that expertise provided by partners can also be captured and published into the Knowledgebase for enhanced self-service.”
Customer Engagement Spaces™ Winter 2010 Includes: SharePoint Search Connector, Search Engine Integration, and Additional
Customer Engagement Spaces™ enables customers to engage with an enterprise via the channel that is most comfortable and convenient for them, including phone, email, chat, web self-service using the Knowledgebase, customer support community or social media monitoring. The Winter 2010 upgrades include:
“The Winter 2010 edition is a key milestone in delivering Moxie’s vision of providing a social enterprise platform that is organized and designed the way people work™,” said Tom Kelly, CEO, Moxie Software. “We continue to raise the bar on providing solutions that are intuitive, flexible and built around how work gets done—empowering employees, partners and customers to work across organizational silos and physical distance.”
The knowledge capability within Employee Engagement Spaces™ has been endorsed by the E 2.0 community who voted Moxie Software into the final four of the Enterprise 2.0 Launch Pad – a competition that recognizes advancements in E 2.0 technology. To view the video submission go tohttp://www.youtube.com/moxiesoft or see Moxie’s main stage demo at the Enterprise 2.0 Conference on Wednesday, November 10 at 10:30 am.
About Moxie Software, Inc.
Moxie provides the most intuitive and comprehensive social enterprise software for employee and customer through its Spaces™ by Moxie platform. Hundreds of the world’s most respected and innovative companies trust Moxie to empower their people to deliver innovative and exceptional results. Engage with Moxie at www.MoxieSoft.com
About The Enterprise 2.0 Conference
The Enterprise 2.0 Conference explores the integration of Web 2.0 technologies in the enterprise, from both strategic and tactical perspectives. This annual conference and sponsor pavilion focuses on the tools and techniques that best leverage the technical, productive and social aspects of IT and workgroup environments to build a cohesive collaboration strategy and empower a connected workforce. For more information visit: www.e2conf.com.