A Tribute to the Quality and Innovation of nGen Knowledgebase
Bellevue, Wash. – February 26, 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation (now Moxie) and a global leader in next-generation customer experience solutions, today announced that KMWorld named the company to their prestigious list of “100 Companies That Matter in Knowledge Management”. This is the third consecutive year that nGenera CIM has been named to this list, which is a tribute to the quality and innovation of its nGen Knowledgebase product.
“Each company on this list embodies as part of its culture agile and limber execution of its mission, embracing a spirit of both adaptability and innovation,” said Hugh McKellar, Editor-in-Chief of KMWorld.
“We believe that we have strongest knowledge base solution and product vision in the industry, and we are honored to be recognized by KMWorld,” said Wade Pfeiffer, General Manager of nGenera CIM. “Our customers are using nGen Knowledgebase to drive operational excellence and to achieve a measurable and rapid return on their investment. For example, customers are realizing reductions in average call handle time of more than 50% after deploying nGen Knowledgebase. Customers are also embracing our knowledge base solution because it offers a pragmatic approach to delivering Web 2.0 capabilities specifically for customer service.”
This is the ninth year KMWorld has compiled and released the list for Companies That Matter in Knowledge Management. The companies on this list are selected by an esteemed group of KM practitioners, theorists, analysts, vendors and their customers and colleagues.
With its advanced technology and approach to enterprise search, performance, and scalability, nGen Knowledgebase’s benefits are unparalleled in the industry. The foundation of the nGen CIM Suite, nGen Knowledgebase gives customer service organizations a central repository for information from numerous sources, including traditional content, information on the Web, and community-generated content. In addition to a best-all-around search experience, nGen Knowledgebase gives administrators and stakeholders controls that make it easier than ever before to deliver correct and consistent answers to customers via Web self-service and to agents through a flexible portal within the single-screen interface.
About nGenera Customer Interaction Management
nGenera Customer Interaction Management is the global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management.
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.