nGen Knowledgebase Honored for Advancing the Contact Center Experience and ROI Received By Customers
Bellevue, Wash. – January 27, 2010 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced that nGen Knowledgebase has received the 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
“In 2009, the core search functionality of nGen Knowledgebase was enhanced with intelligent search capabilities, offering more relevant results for agents and customers. Advanced search tuning options now allows content administrators to define the search experience based on business requirements. The existing federated search was also expanded to include a broader set of content sources including forums, wikis, communities, and internal data sources,” said Bob Peery, Director of Knowledgebase Product Management. “It is extremely rewarding to be recognized for our devotion to excellence and for delivering the industry’s most innovative customer service knowledge base.”
“I am pleased to honor nGenera CIM for its hard work and success. nGen Knowledgebase has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added.
The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine,www.cismag.com.
For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About nGenera Customer Interaction Management
nGenera Customer Interaction Management (CIM) is the global leader in next-generation customer experience solutions. Customers report increased customer satisfaction and measurable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.