nGen Knowledgebase Honored for Outstanding Innovation
Austin, TX, January 5, 2009 —nGenera Corporation announced today that nGen Knowledgebase has received the 2008 Product of the Year Award from Technology Marketing Cor-poration’s (TMC®) Customer Interaction Solutions magazine(www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
“Our 8.1 release of nGen Knowledgebase in August represented a significant shift in the company’s approach to enterprise search and was very well received. The new search engine was part of a wider offering of some 50 new features ranging from content management to Web 2.0 collaboration func-tionality,” said Bob Peery, Director of Knowledgebase Product Management. “It is extremely rewarding to be recognized for delivering the industry’s most innovative knowledgebase.”
“I am pleased to honor nGenera for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”
The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.
nGenera Corporation serves the global 2000 with a combination of innovative research, executive education, and collaborative applications providing breakthrough capabilities in customer experience, talent management, and leadership performance. Its award-winning Talisma Customer Interaction Management (CIM) solutions are the foundation of nGenera’s nGen Customer offerings, which provide companies the means to accelerate and sustain growth by understanding and creating differentiated experiences for and with customers, partners, and employees. In addition to its nGen Customer offerings, nGenera’s on demand, business innovation platform includes unique, high impact applications for Sales Management, Talent Markets, Incentive Compensation, and Business Simulation. For more information, visit www.ngenera.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.