Moxie Software Hosts Complimentary Customer Experience Webinar Series

Industry Experts Including Esteban Kolsky and Paul Greenberg to Discuss Customer Experience Challenges and Opportunities

Who: Esteban Kolsky, founder and principal of ThinkJar, and Paul Greenberg, president 56 Group, LLC.

What: Moxie Software Webinar Series – CX Super Heroes

When: Thursday, Aug 30th – The Knowledge Movement: Trends and Opportunities; Wednesday, Sept. 12th – Five Tips for Productive Multi-Channel Customer Service; Thursday, Sept. 27th – CRM Strategies for the Social Customer

Where: To register for the series, please visit:http://resources.moxiesoft.com/webinar_series_registration

SUNNYVALE Calif. – Aug. 20th, 2012- Moxie Software, Inc., the leading provider of customer-centric enterprise social software, is hosting a complimentary webinar series with the participation of customer service industry experts including Esteban Kolsky, founder and principal at ThinkJar, and Paul Greenberg, president of the 56 Group, LLC. The series will focus on discussing trends impacting the customer service industry, addressing challenge and opportunities.

Here are the details for each webinar of the series:

  • Thursday, Aug 30th – The Knowledge Movement: Trends and Opportunities:
    Great customer support remains one of the few differentiators that businesses can sustain over time. Esteban Kolsky will discuss current and future initiatives in knowledge management
  • Wednesday, Sept. 12th – Five Tips for Productive Multi-Channel Customer Service:
    Customer service centers are always looking for ways to dramatically increase agent productivity while reducing the cost per interaction. While the idea of multi-channel customer service is nothing new, doing it correctly has been an ongoing challenge for many companies. David Lowy, Moxie’s vice president of product management will demonstrate how to maximize knowledge management for both assisted and self-service channels.
  • Thursday, Sept. 27th – CRM Strategies for the Social Customer:
    Social CRM enables the processes associated with marketing, sales and service/support to be powered by “social.” Only by understanding different types of social customers can a company create a flexible model for engaging with their customers. Paul Greenberg will explain social CRM and the types of social customers that exist.

Please register to receive additional details about the webinar. Also, use the hashtag #MoxieCast to join the live discussion, tweeting questions or comments. Find us on Twitter @Moxiesoft@ekolsky@pgreenbe and@dlowy.

About Moxie Software, Inc.

Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution that powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.gomoxie.com.

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Moxie Software and Spaces are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.