Bellevue, Wash. – September 30, 2009 — nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced that Gartner, leading information technology research and advisory company, placed nGenera CIM in the “Visionaries” quadrant of their 2009 Magic Quadrant for eServices authored by analysts Johan Jacobs and Michael Maoz.
According to the report, “Gartner has once again observed that, during the past 12 months, 87% of multichannel product buyers preferred an e-service suite solution as opposed to a stand-alone single-channel or point based product. Initially, buyers only require support for two to three channels; but, as time goes by and organizations mature, the other channels get switched on. Buyers in 2009 are anticipating this and buying solutions that will support multiple channels from the outset. The RFPs typically include the requirements for multiple channels that will be deployed in the future, even though a single channel is needed in the short term.”
“We are consistently winning business in competitive deals. We believe this demonstrates that our solution suite and individual modules meet customers’ immediate needs, and that our product vision supports their future initiatives,” said nGenera CIM General Manager, Wade Pfeiffer.
About nGenera Customer Interaction Management
nGenera Customer Interaction Management (CIM) is the global leader in next-generation customer experience solutions. Customers report increased customer satisfaction and measurable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management.
About the Magic Quadrant
The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.