New Features Bring Enhanced Desktop and Mobile Functionality to Spaces by Moxie Suite
SUNNYVALE, Calif., Dec. 5, 2013 – Moxie Software, Inc., the leading provider of customer-centric enterprise social software, today announced it is releasing new functionality for its Spaces by Moxie™ suite of applications. The new features of Chat Spaces™, Email Spaces™ and Knowledge Spaces™ help enterprises deliver more effective and personalized customer interactions, especially when service and support must be provided on a large scale across a range of devices.
The new features of Spaces by Moxie include:
In a report issued September 19, 2013 about building seamless customer experiences, Forrester Research senior analyst Tony Costa wrote “Multidevice ownership and pervasive connectivity mean customers now have, use, and expect multiple ways to interact with companies far beyond the desktop or retail outlet. … As a result, customer experience professionals face new challenges in ensuring interactions maintain a continuity of memory and experience throughout the customer’s journey.”
“Some of the largest enterprises in the world across financial services, IT, retail and telecom sectors depend on our technology to provide superior customer service and sales experiences,” said Nikhil Govindaraj, vice president of products at Moxie Software, Inc. “The new functionality of Spaces by Moxie matches our customers’ demand for high performance, scalable and secure applications. ”
The new functionality of the Spaces by Moxie suite will be available for new and existing customers beginning December 16, 2013.
Moxie Software provides the only customer-centric enterprise social software suite that enables companies and organizations to effectively connect employees, customers and partners to engage in business, share knowledge and collaborate. Spaces by Moxie is a comprehensive solution that powers more than three billion social interactions per year for leading organizations in consumer services, financial, healthcare, high-tech and media and entertainment. Moxie Software’s customers are able to innovate faster, improve operational efficiencies and provide superior customer experiences. To learn more about Moxie Software, visit www.gomoxie.com.
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Moxie Software, Spaces, Spaces by Moxie, Knowledge Spaces, Email Spaces and Chat Spaces are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.