Talisma’s Customer Experience applications to accelerate nGen Customer on-demand and inte-grate into nGenera’s Platform for Business Innovation
Austin, TX – May 21, 2008 – nGenera™ Corporation today announced it has acquired Bellevue, Washington based Talisma Corp., the leading provider of Customer Interaction Management (CIM) and Customer Experience on-demand software solutions. Financial terms of the deal were not disclosed.
“The Next Generation Enterprise is dependent upon customer co-creation: expanding a company’s interactions with its customers to span the entire lifecyle of touchpoints. We are delighted to integrate Talisma’s customer experience applications into our nGen Platform. This will enable powerful mash-ups with our collaboration, business simulation, talent management and other on demand offerings bringing new composite applications to market.” said Steve Papermaster, Chairman and CEO of nGenera.
“We are thrilled to put Talisma’s Customer Experience suite onto nGenera’s platform to create the market’s most innovative nGen Customer offering,” said Dan Vetras, CEO of Talisma, who will join nGenera’s management team. “Together, we will lead the way in transforming businesses into Next Generation Enterprises.”
Last month, nGenera launched its nGen Customer product offering – a suite of Web 2.0 SaaS applications integrated with advisory programs, executive education and customer-driven research. The combined capabilities of Talisma and nGenera’s existing applications will enable companies to create exceptional customer experiences and harvest new product ideas. nGen Customer ’s capabilities include: Continuous Sensing, Collaborative Innovation, Customer Experience Configuration, Customer Interaction Management, and Customer Experience Reinforcement.
Talisma customers include Aetna, AOL, Canon, Citibank, Comcast, Dell, University of Notre Dame, Microsoft, Pitney Bowes, Siemens, Sony, and Sprint.
Talisma is the leading Customer Interaction Management and Customer Experience company in the market. Current Talisma customers will benefit greatly from the availability of expanded resources and powerful Web 2.0 collaboration tools, in addition to the software-as-a-service plus advisory programs made possible by the integration into nGen Customer. Service for existing customers will continue uninterrupted.
nGenera Corporation is an on-demand platform for business innovation that provides a suite of subscription-based offerings to enable the Next Generation Enterprise. Powered by software and people, nGenera’s on-demand offerings give organizations sustainable, breakthrough capabilities in leadership performance, talent management and development, and customer experience. Customers that subscribe to the company’s on-demand solutions include a marquee list of Global 2000 companies in a range of industries.