Release 8.1 Adds Sophisticated Capabilities to Chat, Email and Reporting
Bellevue, WA, September 8, 2008 — Talisma® Corporation (www.talisma.com), an nGenera company and the leading Customer Interaction Management (CIM) software solution provider, today announced availability of version 8.1 of their multi channel solutions. This release adds sophisticated capabilities to Talisma Chat, Talisma Email and reporting.
“With 8.1, Talisma provides powerful proactive functionality to help businesses cross sell and upsell to their customer base. The additional reporting in 8.1 gives businesses an in-depth look at how they can deliver the best customer experience,” said Dan Vetras, President and CEO, Talisma Corporation.
Talisma Chat 8.1 introduces a myriad of new capabilities including:
Talisma Email 8.1 also includes robust new capabilities, among them are:
With release 8.1, externalized reporting is available across all channels: phone, chat and email. Externalized reporting moves the reporting database off the production server. This makes data available for searching and reporting without impacting the performance of the production server hosting the interaction channel.
Talisma CIM 8.1 products are now available and can be purchased individually or as part of the Talisma Customer Interaction Management (CIM) suite. They can be deployed on premise or in a SaaS environment.