Travel Company Increases Sales and Customer Acquisition by Engaging Mobile Customers
SAN BRUNO, CA – Nov 16, 2016 — Moxie Software, Inc., a leader in online customer engagement for eCommerce, announced that Unique Travel Corp is now utilizing Moxie Concierge to power its mobile customer engagement across Sandals Resorts, Beaches Resorts and Grand Pineapple Resorts properties.
By deploying Moxie’s digital engagement solution, Unique Travel Corp is able to provide its mobile travelers with 24/7 live chat assistance, share resort recommendations via messaging, and guide customers through their online journey while they are simultaneously chatting with a representative.
“Our customers are increasingly making their travel arrangements to our exclusive destinations and world-class resorts on their phones and tablets. To better assist them, we rely on technologies that meet and exceed their expectations,” said Roger Seivright, Managing Director at Unique Vacations Corp “Moxie Concierge has helped us increase our conversion rates and total customer value by allowing us to connect in real-time with our mobile and digital customers providing the same exceptional experience that we do when they are guests at our resorts.”
Nikhil Govindaraj, SVP Products at Moxie, praised Unique Travel Corp for identifying and targeting the mobile movement in travel booking.
“Customers typically have numerous questions before making the decision to book a vacation,” Govindaraj said. “With Moxie Concierge, Unique Travel Corp can provide mobile customers with the expert advice that they would have gotten in a traditional travel agency experience.”
About Unique Travel Corp
Unique Travel Corp (UTC) is the worldwide representative for Sandals Resorts, Beaches Resorts, Grand Pineapple Beach Resorts, Fowl Cay Resort and Your Jamaican Villas, delivering the best Caribbean vacations to every sector of the market. Fulfilling sales, marketing, public relations, creative services and web initiatives for Sandals Resorts International, UTC works to effectively showcase and grow each distinct brand among consumers, partners, media and industry professionals alike.
UTC is also committed to the success of its retail travel partners, offering the most comprehensive agent education and reward and recognition programs in the industry, as well as a stringent pricing policy that eliminates discounting, protects brand integrity and avoids consumer confusion. For more than 30 years, UTC and its affiliates have continued to successfully elevate the resorts portfolio of Sandals Resorts International as the World’s Leading All-Inclusive Resort.
Moxie is changing the way ecommerce is done. Moxie anticipates what customers want, connecting and engaging with them through the entire digital journey, across devices. With Moxie’s customer engagement solutions, companies have the ability to deliver the right information, via the right channel (chat, email, knowledge or Web self-service), at the right time. More than 600 of the world’s leading brands in financial services, healthcare, high-tech, retail, travel and hospitality rely on Moxie to build loyalty and drive customer conversion and revenue. To learn more, please visit www.gomoxie.com.
Moxie and Concierge are trademarks of Moxie Software, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.