With Concierge, you can respond to customer intent and proactively engage your customers as they browse your site by “nudging them along” with relevant content and guided assistance throughout their digital journey.
83% of consumers require some degree of support when making purchases online. But every customer has a unique set of needs, a preferred communication channel, and an array of devices.
Intelligent decisioning enables companies to provide these customers with an individualized experience through three simple yet powerful steps.
While companies continue to spend millions each year driving traffic to their sites, only 29% engage visitors once they arrive, giving the impression of an empty storefront.
Moxie Concierge changes that empty experience by providing three forms of digital engagement to customers, increasing conversion rates and driving revenue.
Analytics play a crucial role in helping enterprises become smarter, more productive and make better business decisions.
Concierge’s Performance Analytics include cutting edge technology and conversion-focused reports to measure the impact of engagements and other factors such as conversion rates, agent performance and more.