Enabling Quick and Seamless Integrations
Moxie provides a comprehensive framework that effectively integrates information from across the enterprise. Its secure APIs and pre-built connectors make it easy to integrate Moxie with applications such as CRM, ERP, Content Management, HR and other 3rd party applications. The framework transforms Moxie into the work platform for business execution across the enterprise.
Combine data from multiple sources for each specific user with no user authentication required. Plus, plug-able widgets for UI level integration.
Simple, customizable event listeners, data import/export across multiple systems specific for each user, and data field mapping – one time or scheduled.
Moxie’s integration with Microsoft Dynamics CRM enables organizations to provide differentiated and personalized customer experiences at scale. The suite improves the way businesses interact, understand, and deliver superior customer service.
Moxie’s multi-channel and knowledge base solutions coupled with Microsoft Dynamics CRM capabilities empower our customers to provide a great customer experience. Having the right tools not only means enabling high productivity for customer care teams—but more importantly, it means transforming the workforce into a market intelligence network.”- Craig Dewar, Director, Microsoft Dynamics CRM Product Marketing
Moxie ensures that the voice of the customer is heard and the organization can respond effectively in order to build customer loyalty and satisfaction. By integrating this functionality with Microsoft Dynamics CRM, organizations can:
Moxie’s integration with BMC Remedy ITSM, which includes Incident Management, Problem Management, Change Management, and Service Request Management is available for BMC’s OnDemand and On-Premise Remedy offerings, and supports version 7.6.04 as well as version 8 of BMC Remedy AR.
The integration is implemented in the Remedy user interface for a seamless user experience, providing robust search and retrieval of solutions, the ability to attach solutions to a case, and send solutions to customers so that agents spend less time looking for solutions and are able to focus on providing a superior service experience to their customers.
Other features of the expanded integration include full audit trail, single sign on, creation of new solutions from the Remedy user interface, as well as the ability to search and retrieve solutions from Moxie Knowledge prior to submitting a new help request enabling true incident deflection.
Moxie’s comprehensive integration framework, integrates Moxie with Salesforce.com’s Service Cloud, helping businesses connect with their customers faster and become more responsive across multiple communication channels.
Moxie integration with Salesforce.com’s Service Cloud for Live Chat, Email and Knowledge is available immediately for customers of Salesforce Professional and Enterprise editions. Moxie Live Chat and Email are available on Salesforce.com’s AppExchange marketplace.
By packaging Nina™ Web with Moxie Live Chat, organizations can deliver a seamless, cross-channel customer experience from virtual to assisted service. The integration allows companies to respond faster to digital consumers and deliver improved agent productivity, higher customer satisfaction, and consistent cross-channel experience with seamless escalation.
Combining Moxie Live Chat with Nuance improves efficiencies by deflecting calls to the contact center, managing initial customer contact by collecting information to populate a service ticket, and heightening the efficiency of contact reps when a case is escalated to live help.