Moxie Launches Industry-First Digital Engagement Suite to Staff the Online Storefront
Moxie announces a new digital engagement suite that enables businesses to staff their online storefronts. The suite is uniquely designed to deliver contextual and proactive digital engagement throughout the customer journey. By uniting Moxie’s market-leading live chat, knowledge and email solutions with analytics and intelligent decisioning, the new suite makes it easier for businesses to anticipate customer intent and engage with the right customer at the right time through the right communication channel.
Mobile Will Make or Break Your Business
Consumers’ growing preference for online chat provides companies an opportunity to enhance the customer journey and increase customer satisfaction, specifically on mobile devices. Moxie addresses the needs of customers across their online journey with mobile chat. It enhances the chat experience across all devices, delivering an optimized experience for mobile users allowing businesses to engage with customers on the right channel at the right time.
Mobile-optimized Self-Service Allows Companies to Engage Customers by Providing Relevant Knowledge Throughout the Customer Journey and Across Devices
Featuring a responsive design, the solution allows enterprises to offer relevant and consumable information to constantly connected customers – across desktops, smartphones and tablets. Moxie Web Self-Service makes it easy for companies to create branded, configurable and easy to navigate self-service experiences to provide consumers with access to useful knowledge throughout their customer journey.
Moxie anticipates, connects, and engages customers across devices.
Companies currently struggle to engage with their customers via the Internet and on mobile devices. 97% of website visits still don’t convert into sales and 50% of customers abandon purchases during the checkout process. The conversion numbers are even lower on mobile devices. Despite eCommerce being 20 years old this year, several recent industry studies have shown that total sales from eCommerce have failed to meet expectations. Moxie has set out to change how eCommerce is done.
New features bring enhanced desktop and mobile functionality.
The new features of Live Chat, Email, and Knowledgebase help enterprises deliver more effective and personalized customer interactions, now that service and support is expected to be provided on a large scale across a range of devices.