Moxie Cloud Services (MCS) provides reliable, “high-availability” solutions via state-of-the-art facilities featuring flexible deployment models tailored to customer requirements. These can range from hosting Moxie products through a subscription arrangement, to hosting purchased or licensed software products. MCS and Moxie professional services will advise customers on the most cost effective solutions for their organization.
The Moxie Cloud Services are accessible from any location, on any platform, on any connection type and speed, delivered as an ASP hosted service direct from Moxie or through one of our certified ASP Network Partners. These hosted solutions allow for a fast, easy, and economical implementation in a fraction of the time required by other solutions. With limited expense and internal staff, users can track, manage, and administer online customer communications through a powerful and intuitive user interface.
Moxie Cloud Services offerings provide unusually high levels of performance, security, and reliability to support applications in world-class facilities. Customer service software solutions obtained through cloud services from Moxie relieves the burden of overworked IT staff. It gives companies with little or no IT infrastructure the ability to have services available 24×7. Customers can select a hosting model with a standard uptime of 99.5% or they can select a premium uptime service as high as 99.95%.
Moxie offers organizations the option of obtaining powerful deployment infrastructure at a low cost and predictable monthly fee. Moxie’s customers benefit by obtaining a rapid deployment and receiving exceptional service and support. The ultimate deliverable is a competitive edge in building and sustaining lasting customer relationships.
Moxie Cloud Services offer:
Moxie utilizes SunGard for hosting infrastructure as a hosting partner. We use their space and rely on their infrastructure but manage the environment and applications with our security professionals. Moxie has two data centers located in the United States, Portland and Scottsdale and two located in Europe, London and Leeds, United Kingdom.
Our customer support is staffed with professionals adept at handling issues across platforms and system environments. We offer support packages to fit the varying needs of our customers.
We use our own suite of collaborative customer support applications, including phone, email, chat and self-service (knowledge base).
Standard Support package covers:
Premium Support is an add-on to our Standard Support package that provides support coverage for non-production environments and upgrades.
Moxie provides collaboration-based software solutions that help businesses achieve organizational objectives in a rapid timeframe. Extensive experience, developed from hundreds of customer implementations around the globe, coupled with a tested project implementation methodology ensures every deployment is successful.
This dynamic methodology is the cornerstone for providing a proven and repeatable process to comprehend complex or simple deployments. Where applicable, Moxie will leverage existing legacy systems to reduce costs and retain previous company investments.
Access to Moxie’s product and solution expertise includes a combination of the following:
The Moxie QuickStart program, derived from extensive business experience, industry best practices, and in-depth product knowledge, is a proven onsite or ASP deployment process to install and configure the solution. Moxie’s QuickStart provides modular options to enable successful implementations based on customer requirements, product (Email, Chat, Phone, etc), and facilities. The Moxie customer service software deployment process takes approximately three to seven business days.
Moxie’s Professional with Every Purchase program delivers comprehensive services for six months following a successful Moxie customer service software deployment to help fulfill the company’s objectives at no additional charge. It provides IT administration, product expertise, and operation services (i.e. database administration, system monitoring, upgrades, installs, and production configuration) on a full or part-time basis.
Customer Service Software Management Services
Moxie offers several training packages to help you gain the knowledge needed to successfully utilize our customer engagement tools. Courses are designed to introduce and expand on each Moxie product, including knowledgebase, email, and chat. Each session or course offers an effective method for new and experienced users and can enhance product functionality skills and learn about new product releases.
Webinar, trainer lead* courses are comprehensive, hands on training geared to help your Agents, Supervisors, Business Managers and Trainers learn the essential features and functionality of the Moxie solution.
Training offerings include:
Moxie customers can inquire about our training options and packages by contacting their Account Manager or emailing firstname.lastname@example.org
*Certain training packages only.