Technology companies deal with short product lifecycles, face stiff competition, and are under extreme pressure to offer differentiated customer service. They also encounter a unique customer service challenge – customers of high-tech companies are more thorough and Web-savvy than customers of other industries. With 70% of consumers visiting a company’s web site to research products before making a purchase decision, technology companies must ensure that savvy customers can find the answers they’re looking for in the shortest time possible.
Operating in this fast-paced industry where consumer technology is evolving overnight and consumer demands for the latest product are at an all-time high, technology companies need to embrace every opportunity to innovate in order to elevate competitiveness. Your customer service team must be agile to exceed customer expectations.
We chose [Moxie] as they were able to demonstrate how we could improve customer satisfaction and retention while increasing revenues and agent productivity by using [Moxie’s] live chat and email solution.– Ian Bodsworth, Operations Manager, Epson
Moxie assists in creating a differentiated customer service experience while helping to communicate technology companies’ brand values and identities through a multi-channel suite of offerings. With tools such as Live Chat, Email, and Knowledge, Moxie offers personalization of services, social media response and sentiment analysis, mobile capabilities, and much more for an enriching customer experience.