The 2015 holiday season saw traffic to physical stores fall 10.4% while eCommerce sales increased by 11.8% over last year. One retailer embracing the shift is Shinola, a Detroit-based brand with a unique background recently featured in The New York Times. Shinola has been hyper-focused on creating an online experience as engaging as their brick and mortar stores and has seen impressive results. See how Shinola increased their online conversion rate by 6.25% in just a few weeks! Don’t miss these actionable insights to help greet and convert your online visitors.
Only 37% of US brands rate their ability to achieve their ecommerce goals as very effective. As a result, most brands lack the ability to convert a large balance of prospects into revenue producing, loyal customers who could continuously provide revenue for the brand. Better understanding the customer journey and engagement preferences can help eCommerce professionals deliver an in-store experience to their digital customers. No brand understands this better than American Eagle Outfitters (AEO). Join their Chief Digital Officer, Joe Megibow, and analyst Ray Wang from Constellation Research as they explore how AEO is employing modern digital engagement strategies to drive sales across all devices.
Reduce abandonment and improve root cause analysis. With IBM Tealeaf CX, you have visibility into customers’ online experiences. The next step to drive conversions and revenue is to act on those insights. Moxie has partnered with IBM to help deliver individualized engagement to rapidly resolve transaction obstacles and prevent abandonment. Register for this complimentary live webinar, Move from Passive Analytics to Active Conversion, to see how Moxie can use Tealeaf data to anticipate intent in real-time and engage your website visitors.
Today’s constantly-connected consumer engages with a brand through a variety of touchpoints in their customer journey. Yet many brands struggle to deliver consistent seamless cross-touchpoint experiences. Successful experiences focus on optimizing the journey, not each individual touchpoint. Learn quick wins to help you engage your digital customers across devices and channels.
Moxie Web Self-Service extends beyond the desktop, bringing comprehensive self-service capabilities to tablet and mobile devices, empowering your customers with fast and accurate answers, 24/7. Experience how our robust solution enriches customer experiences, encourages purchases and reduces assisted interactions on more costly channels.
View our 30-minute demo of Moxie Mobile Chat. Our customers report that 30-50% of their total traffic comes from mobile devices, making Moxie Mobile Chat a critical tool to proactively engage on-the-go customers anywhere, from any device!
Watch this ondemand webinar with guest speaker, Sucharita Mulpuru, Forrester Research, Inc. analyst, for benchmarks and insights into mobile engagement at every step of your customers’ journey. eBusiness professionals will learn how to maximize the revenue that mobile both delivers and influences.
Join us for a 30-minute demo of Moxie Concierge and learn how you can deliver targeted, proactive engagements that increase conversion rates, average order value and customer loyalty.
Your customers have transitioned from tethered and tolerant to mobile and multitasking. To meet customers’ ever-growing expectations, you must ensure their experiences are pain-free by delivering proactive and engaging interactions across the entire customer journey.
During this webinar industry analyst Paul Greenberg will discuss ways to increase customer value.
Proactive engagement goes beyond meeting basic customer needs by tailoring experiences to each customer. It relies on customer context, personal information, and predictive intelligence to drive conversions and revenue.
During this webinar with industry analyst Diane Clarkson, participants will learn ways to standout in the changing ecommerce world.
Knowledge can play a key role in enabling your customer’s journey from initial discovery through purchase and use of your product and services. A knowledge-enabled customer lifecycle is crucial to delivering consistent, predictable, and repeatable superior customer experiences.
During this complimentary webinar, Johan Jacobs will provide insight into achieving competitive advantage and ROI through exploiting all that knowledge can offer.
With 60% of customers preferring to self-serve online, many organizations are deploying self-service portals and websites. However, they are often disappointed at the low adoption rates and poor satisfaction ratings from their customers.
In this complimentary webinar with Johan Jacobs, learn about the challenges and opportunities of web self-service including moving beyond call deflection to new ROI measurements, strategies to increase adoption rates and CSAT ratings, including self-service as part of a multichannel strategy, and new trends for capturing and delivering knowledge.
Web chat is quickly becoming the preferred communication channel for today’s online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals?
Register for our complimentary webinar: Expertise Hour: The Dos and Don’ts of Web Chat with Johan Jacobs. Based on his 13 years as a Research Director at Gartner, Johan covers best practices from leading chat implementations.
Online channel usage has shifted dramatically in recent years, with significant differences in satisfaction between channels. Plus, each generation has distinct preferences, which may not be what you expect.
Join our guest, Forrester analyst Kate Leggett, for a complimentary webinar focused on designing relevant and seamless customer service across channels. Learn how to align communication channels to customer demand and break down siloed implementations of customer service channels.
While Social CRM continues to evolve, there have been three challenges identified for it to solve: data, knowledge, and purpose. What is the current status with knowledge, and how do we fix it? This webinar will cover knowledge management in the enterprise, exploring pressing issues, their origin and their future, and lay a foundation to handle them. Presented by Esteban Kolsky, Principal and Founder, ThinkJar.
Moxie Software and Microsoft have partnered to provide Microsoft Dynamics CRM with comprehensive multi-channel and knowledge base solutions to deliver superior customer experiences. If you are considering online customer service tools such as email, chat, knowledge base, or web self-service, you won’t want to miss this compelling webinar detailing the features Moxie Software brings to Dynamics CRM customers.
During this complimentary webinar, Matthew Kemp, head of the Customer Service Centre at Lebara, will share key insight into their success in delivering excellent customer experiences including topics on strategy, loyalty and retention, agent motivation, and using the right technology.
Social CRM enables the processes associated with marketing, sales, and service/support to be powered by “social.” By understanding different types of social customers, organization can create a flexible model for engaging with customers to develop, measure and ultimately co-create value together.
Learn ways to dramatically increase agent productivity while reducing the cost per interaction. While the idea of multi-channel customer service is nothing new, doing it correctly has been an ongoing challenge for many companies.
Great customer support remains one of the few differentiators that businesses can sustain over time. Companies that succeed in today’s competitive environment provide standout customer service by leveraging knowledge to empower agents and enable superior self-service for customers. Learn current and future initiatives in knowledge management to provide sustainable customer service.
Join Moxie Software and guest Forrester Research, Inc analyst, Diane Clarkson, for a complimentary webinar focused on creating a customer-centric organization. Learn how to tap into the collective intelligence across the entire organization to reduce escalations and close cases faster.
Learn how your company compares against best practices, and pinpoint the customer service initiatives that are critical to delivering a superior customer service experience. Hear strategies and processes that drive customer retention, customer loyalty, reduced costs, and increased revenue. Featuring guest speaker Kate Leggett, Senior Analyst at Forrester Research.