The holidays are just around the corner and smart businesses are already hard at work bringing the look and feel of the holidays to their brand. But holiday shoppers are going mobile like never before and they expect the same holiday spirit from their digital engagements. Download our complimentary Holiday Readiness Guide for 4 must-haves to increase conversion and average order value this season.
Live online chat has quickly become a powerful engagement tool, connecting brands to digital consumers on any device. With the right approach, live chat can increase conversion rates and average order value while building brand loyalty. But brands must deliver a compelling and unique experience to each customer. Download our complimentary Live Chat Handbook: A Practical Guide to Drive Engagement for insights to help you leverage live chat to meet and exceed your goals.
Digital communication has revolutionized how consumers function. Today’s digital customer is mobile and multitasking, working across multiple channels and devices, often simultaneously. These consumers understand, and use, all of the channels available to them. And they expect companies to do the same. Learn how to successfully attract and retain the digital customer with this complimentary ebook from Moxie and Paul Greenberg.
When it comes to eCommerce, not much has changed over the years with online conversion rates remaining abysmally low–typically around 3%. How can today’s savvy marketer impact conversion rates and rise ahead of the competition? Download our quick reference guide for 4 ways to drive up conversion rates by understanding the expectations and behaviors of consumers.
Deliver experiences that increase customer value. Your customers have transitioned from tethered and tolerant to mobile and multitasking. With 74% of them using 3 or more channels to interact, often across devices, how can you provide experiences to drive conversions and loyalty? The answer is to anticipate intent, connect in real time, and engage customers throughout their journey. Get started today with this complimentary ebook Customer Engagement: The Future is Proactive.
Web chat is quickly becoming the preferred communication channel for today’s online consumer. When implemented correctly, web chat also has one of the highest satisfaction ratings among all online channels. How can you ensure your initiative meets or exceeds your goals? Download our eBook, The Dos and Don’ts of Web Chat with Johan Jacobs.
Leveraging knowledge management internally and externally allows organizations to deliver outstanding customer care with increased productivity. But in order to achieve measurable ROI, knowledge management solutions must be implemented in a manner that generates high demand and usage.
With 60% of customers preferring to self-serve online, many organizations are deploying self-service portals and websites. However, they are often disappointed at the low adoption and poor satisfaction rates from their customers. Download our eBook to learn how to provide a seamless self-service experience.