Today’s customer is highly social with myriad tools available that allow them to share their experiences with the entire world.
Moxie Social Media™ is a sophisticated collection of tools to identify, monitor, and respond to customer conversations on a variety of social mediums. It allows organizations to manage social interactions just like other communication channels (Live Chat, Email, Web Self-Service) all within one desktop console for consistent customer experience.
View scoring, followers, and thread history to help prioritize response.
Generate additional revenue by monitoring chatter and cross-promoting products and services.
Associate social interactions across channels, such as Live Chat and Email, for a wider view of your customer’s experiences.
Routing technology ensures the most appropriate representative receives the incident alert.
According to a recent study, 71% of companies utilizing social media listening capabilities have been able to produce additional revenue. Generate revenue for your company by monitoring chatter and cross-promoting products and services.