With three out of four consumers moving to another channel when online customer service fails, web self-service is imperative to help organizations improve customer satisfaction and manage costs.
Search engine optimization tools allow the content from the self-service portal to be easily indexed by Google and Bing, benefiting enterprises as customers often opt to use search engines versus the website.
Images can be incorporated throughout the portal to provide a rich visual experience for complete control over the
look and feel without a customization.
Provide a consistent self-service experience across all devices with a single responsive portal.
Personalization options ensure users view relevant content and enable segmentation of content for specific roles.
Powerful reporting is designed to let you slice and dice the data to understand how to optimize the user experience.
Easily highlight important information for your users based upon frequency of use, popularity, or other business criteria.
Built-in functionality automatically corrects the user’s spelling and provides suggested search queries.