Kbot: Contextual Guidance
Guide 100% of your customers with targeted messaging. Kbot is low risk, quick to install, and produces high returns within weeks.
Pro-Active Chat
Timely intervention can be the difference between a successful transaction or losing a customer.
Analytics
Measure the effectiveness of digital engagements. Gain valuable insight to guide and interact with every customer.
Meet Moxie Concierge
Bring the in-person experience to the digital journey
Companies spend millions of dollars each year driving traffic to their sites, but only 29% invest in the next step: customer engagement. Moxie Concierge is the first suite of products that guides customers through the online decision journey without requiring human assistance.
Moxie Concierge
Intelligently engage customers
throughout the digital journey
Never let an email go
unanswered again
Why Moxie Concierge
Harness the Power of Context to Drive Customer Engagement
You’ve worked hard to build your brand—to understand who your customers are, to convey a compelling message that draws them into your site, and to create engaging content that keeps them there. At the most critical point in the sales process, seize the opportunity to communicate directly with your number one lead at the height of their decision. Moxie is revolutionizing B2C communication in the digital era, allowing you to Be There for your customers and to understand them in ways never before possible.
Be Everywhere
- With contextual guidance and live chat across devices, you can be there for your customer anywhere, any time, every time.
Drive Revenue
- Online shopping can be akin to a solo day at the mall. Without a shopping buddy, your customer may not have found that item he or she has been eyeing.
Save the Sale
- Timely intervention on a sale can mean the difference between winning and losing a customer for life. More than a platform, Moxie is a driver of brand loyalty.
Engage With Customers
- Sure, analytics can tell you how much time Prospect A has spent engaging with your site. But only Prospect A can tell you why they haven’t clicked “Purchase.”
What Our Customers Say
“We’re saving millions avoiding credit refunds. Because ultimately, if you have the right product or the right user experience, they won’t have to return your product or ask for a refund.”
– Global Customer Experience Director, eCommerce
Industry Recognition
“The 2018 CODiE Award winners are the most innovative, high-impact products in the market. We are happy to recognize these products and the power they have to transform the future of how we do business.” said Ken Wasch, President of SIIA.
The Results Are In
Moxie commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study examining the potential return on investment companies may realize by deploying Moxie Concierge. Here’s what the research showed:
626%
Return on Investment
3
Weeks in Investment Payback
4%
Increase in Online Conversions
2.5x
Increase in Agent Efficiency
