News

The latest updates on all things digital engagement

All
News
Announcements

Why the Call Center Was Already Collapsing—Even Before COVID-19

Why the Call Center Was Already Collapsing—Even Before COVID-19

Contact Center Pipeline
01 July, 2020
by Nikhil Govindaraj

Why Retailers Cannot Delay Digital Transformation

IMRG
23 June, 2020
by Mark Finch

There Is a New Online User to Support…And It’s Not Who You Think

There Is a New Online User to Support…And It’s Not Who You Think

Customer Think
17 June, 2020
by Tara Sporrer

Customer Service In A Digital New Normal

Customer Service In A Digital New Normal

Forbes
02 June, 2020
by Nikhil Govindaraj

Boscov’s extends online greetings to returning customers

Chain Store Age
26 May, 2020
by Dan Berthiaume

How to use stores to get the most out of eCommerce

IMRG
21 May, 2020
by Ben Sillitoe

8 ways the Coronavirus might change how Britons shop

IMRG
06 May, 2020
by Ben Sillitoe

What Customers Need Now Is Communication, Transparency And Empowerment

What Customers Need Now Is Communication, Transparency And Empowerment

Forbes
16 April, 2020
by Nikhil Govindaraj

All jumbled right now: retail in a time of coronavirus

IMRG
30 March, 2020
by Ben Sillitoe

Don’t drown your business (and the planet) in returns – help customers get it right the first time

Retail Focus
17 March, 2020
by Mark Finch

Why retailers need to think digital to stay in business

SME
05 March, 2020
by Mark Finch

For Retailers, Digital Success Depends on Customer Success

Figaro Digital
26 February, 2020
by Mark Finch

What constitutes a best-in-class delivery service in 2020?

IMRG
20 February, 2020
by Ben Sillitoe

Retailers Must Digitalise Methods to Stay in Business

Retailers Must Digitalise Methods to Stay in Business

Prolific London
18 February, 2020
by Charlie Spargo

Coronavirus impact: where will automation in retail be accelerated?

IMRG
07 February, 2020
by Ben Sillitoe

3 Ways to Build Digital Relationships

3 Ways to Build Digital Relationships

Insurance Thought Leadership
30 December, 2019
by Brian Strauss

Five ways financial institutions can turn traffic into customers

BAI
05 December, 2019
by Tara Sporrer

Northgate improves customer engagement with new guidance technology

ClickZ
21 November, 2019
by Mahir Prasad

Northgate Improves Customer Engagement with New Guidance Technology

21 November, 2019

Using Digital to Anticipate Customer Needs at AIS

Using Digital to Anticipate Customer Needs at AIS

Digital Insurance
08 November, 2019
by Mike Hileman

Build Customer Trust — And Growth — By Being Useful, Not Creepy

Build Customer Trust — And Growth — By Being Useful, Not Creepy

Forbes
21 October, 2019
by Nikhil Govindaraj

D2C Model Needs New Customer Approach

D2C Model Needs New Customer Approach

Insurance Thought Leadership
21 October, 2019
by Nikhil Govindaraj

To Drive Growth While Lowering Costs, Engage Customers More — Not Less

To Drive Growth While Lowering Costs, Engage Customers More — Not Less

Velocitize
24 September, 2019
by Brian Strauss

Guiding Customers In Their Online Journey

Guiding Customers In Their Online Journey

Internet Retailing
13 September, 2019
by Mark Finch

Moving From Chat To Guided Digital Commerce

Customer Experience Magazine
28 August, 2019
by Brian Strauss

Moxie Recognized by SIIA as Best Customer Service Solution

21 June, 2018

You Have Arrived At The Guided Economy

You Have Arrived At The Guided Economy

Retail Touchpoints
04 June, 2018
by Brian Strauss

The 2018 CRM Service Elite Customers

The 2018 CRM Service Elite Customers

Destination CRM
29 March, 2018

Contextual Hand-Holding for Customers

Contextual Hand-Holding for Customers

Website Magazine
29 September, 2017
by Amberly Dressler

Moxie Launches Kbot For Contextual Guidance

PYMNTS
28 September, 2017

Moxie Launches Kbot E-Commerce Assistant

Moxie Launches Kbot E-Commerce Assistant

Destination CRM
27 September, 2017

Moxie Launches Kbot: A Knowledge Bot to Accelerate Ecommerce without Human Assistance

27 September, 2017

CUSTOMER Magazine Announces Winners of the 2017 CRM Excellence Award

CUSTOMER Magazine Announces Winners of the 2017 CRM Excellence Award

Customer Magazine | TMC
10 July, 2017

2017 Stevie® Award Winners

2017 Stevie® Award Winners

The Stevie Awards
24 February, 2017

Moxie: Personalization and contextual engagement lessons from your local coffee shop

Moxie: Personalization and contextual engagement lessons from your local coffee shop

IBM
17 January, 2017
by Brian Strauss

Around the P&C insurance industry: Jan. 4, 2017

Property Casualty 360
04 January, 2017

Guest comment: Moxie’s Alf Saggese on perfecting the customer journey

TGG
04 January, 2017

ICAT Selects Moxie to Provide Agents with Digital Communication via Live Chat

13 December, 2016

Newegg Unifies Self-Service, Live Chat To Power Omnichannel Concierge

Newegg Unifies Self-Service, Live Chat To Power Omnichannel Concierge

Retail TouchPoints
12 December, 2016
by Glenn Taylor

Unique Travel Corp Adopts Moxie Concierge to Meet Mobile Demand

16 November, 2016

When the digital experience is as good as in-store

When the digital experience is as good as in-store

My Customer
26 October, 2016
by Nikhil Govindaraj

Newegg offers multilayered digital assistance for online shoppers

Newegg offers multilayered digital assistance for online shoppers

Mobile Marketer
21 October, 2016
by Rakin Azfar

Newegg Enhances Mobile Customer Experience with Moxie Self-Service and Live Chat

18 October, 2016

Moxie Concierge Now Available on the IBM THINK Marketing

27 September, 2016

Crate and Barrel rolls out digital concierge

Retail Systems
15 September, 2016
by Anthony Strzalek

Crate and Barrel rolls out new online experience

Crate and Barrel rolls out new online experience

Retail Technology
13 September, 2016

Crate and Barrel Looks to Improve Customer Experience through New Partnership

Crate and Barrel Looks to Improve Customer Experience through New Partnership

Loyalty360
12 September, 2016
by Steve Taggart

Crate and Barrel launches Moxie Concierge to improve customer engagement and acquisition

Crate and Barrel launches Moxie Concierge to improve customer engagement and acquisition

Retail Times
12 September, 2016
by Fiona Briggs

Moxie Adds Crate and Barrel As A Customer

PYMNTS
08 September, 2016

Crate and Barrel boosts mobile experience with new tool

Retail Customer Experience
07 September, 2016

Crate and Barrel addresses mobile growth with Web concierge service

Crate and Barrel addresses mobile growth with Web concierge service

Mobile Marketer
07 September, 2016
by Chantal Tode

Crate and Barrel drives mobile engagement

Chain Store Age
07 September, 2016
by Deena M. Amato-McCoy

Crate and Barrel Advances Mobile Customer Experience, Launches Moxie Concierge to Improve Customer Engagement and Acquisition

07 September, 2016

Personalization Is Giving Customers What They Want Before They Demand It

Entrepreneur
03 August, 2016
by Tara Sporrer

Four Tips To Create A Thriving Online Store

Four Tips To Create A Thriving Online Store

Retail Touchpoints
02 August, 2016
by Tara Sporrer

Leadership in Silicon Valley

Foundation Capital
01 August, 2016

4 Ways to Create an Online Wedding Experience That Converts

4 Ways to Create an Online Wedding Experience That Converts

Customer Think
27 July, 2016
by Tara Sporrer

Omnichannel in 2016: Are companies closing the gap on customer expectations?

Omnichannel in 2016: Are companies closing the gap on customer expectations?

MyCustomer
07 July, 2016
by Neil Davey

Setting Up for Digital Sales Success: Do’s and Don’ts for Winning Ecommerce

Setting Up for Digital Sales Success: Do’s and Don’ts for Winning Ecommerce

Multichannel Merchant
24 June, 2016
by Brian Strauss

While PCI Compliance Is Getting Harder Every Year, PCI Certification Doesn’t Have to Be a Nightmare

Forbes
23 June, 2016
by Nikhil Govindaraj