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The latest updates on all things digital engagement

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Moxie Recognized by SIIA as Best Customer Service Solution

21 June, 2018

You Have Arrived At The Guided Economy

You Have Arrived At The Guided Economy

Retail Touchpoints
04 June, 2018
by Brian Strauss

The 2018 CRM Service Elite Customers

The 2018 CRM Service Elite Customers

Destination CRM
29 March, 2018

Contextual Hand-Holding for Customers

Contextual Hand-Holding for Customers

Website Magazine
29 September, 2017
by Amberly Dressler

Moxie Launches Kbot For Contextual Guidance

PYMNTS
28 September, 2017

Moxie Launches Kbot E-Commerce Assistant

Moxie Launches Kbot E-Commerce Assistant

Destination CRM
27 September, 2017

Moxie Launches Kbot: A Knowledge Bot to Accelerate Ecommerce without Human Assistance

27 September, 2017

CUSTOMER Magazine Announces Winners of the 2017 CRM Excellence Award

CUSTOMER Magazine Announces Winners of the 2017 CRM Excellence Award

Customer Magazine | TMC
10 July, 2017

2017 Stevie® Award Winners

2017 Stevie® Award Winners

The Stevie Awards
24 February, 2017

Moxie: Personalization and contextual engagement lessons from your local coffee shop

Moxie: Personalization and contextual engagement lessons from your local coffee shop

IBM
17 January, 2017
by Brian Strauss

Around the P&C insurance industry: Jan. 4, 2017

Property Casualty 360
04 January, 2017

Guest comment: Moxie’s Alf Saggese on perfecting the customer journey

TGG
04 January, 2017

ICAT Selects Moxie to Provide Agents with Digital Communication via Live Chat

13 December, 2016

Newegg Unifies Self-Service, Live Chat To Power Omnichannel Concierge

Newegg Unifies Self-Service, Live Chat To Power Omnichannel Concierge

Retail TouchPoints
12 December, 2016
by Glenn Taylor

Unique Travel Corp Adopts Moxie Concierge to Meet Mobile Demand

16 November, 2016

When the digital experience is as good as in-store

When the digital experience is as good as in-store

My Customer
26 October, 2016
by Nikhil Govindaraj

Newegg offers multilayered digital assistance for online shoppers

Newegg offers multilayered digital assistance for online shoppers

Mobile Marketer
21 October, 2016
by Rakin Azfar

Newegg Enhances Mobile Customer Experience with Moxie Self-Service and Live Chat

18 October, 2016

Moxie Concierge Now Available on the IBM THINK Marketing

27 September, 2016

Crate and Barrel rolls out digital concierge

Retail Systems
15 September, 2016
by Anthony Strzalek

Crate and Barrel rolls out new online experience

Crate and Barrel rolls out new online experience

Retail Technology
13 September, 2016

Crate and Barrel Looks to Improve Customer Experience through New Partnership

Crate and Barrel Looks to Improve Customer Experience through New Partnership

Loyalty360
12 September, 2016
by Steve Taggart

Crate and Barrel launches Moxie Concierge to improve customer engagement and acquisition

Crate and Barrel launches Moxie Concierge to improve customer engagement and acquisition

Retail Times
12 September, 2016
by Fiona Briggs

Moxie Adds Crate and Barrel As A Customer

PYMNTS
08 September, 2016

Crate and Barrel boosts mobile experience with new tool

Retail Customer Experience
07 September, 2016

Crate and Barrel addresses mobile growth with Web concierge service

Crate and Barrel addresses mobile growth with Web concierge service

Mobile Marketer
07 September, 2016
by Chantal Tode

Crate and Barrel drives mobile engagement

Chain Store Age
07 September, 2016
by Deena M. Amato-McCoy

Crate and Barrel Advances Mobile Customer Experience, Launches Moxie Concierge to Improve Customer Engagement and Acquisition

07 September, 2016

Personalization Is Giving Customers What They Want Before They Demand It

Entrepreneur
03 August, 2016
by Tara Sporrer

Four Tips To Create A Thriving Online Store

Four Tips To Create A Thriving Online Store

Retail Touchpoints
02 August, 2016
by Tara Sporrer

Leadership in Silicon Valley

Foundation Capital
01 August, 2016

4 Ways to Create an Online Wedding Experience That Converts

4 Ways to Create an Online Wedding Experience That Converts

Customer Think
27 July, 2016
by Tara Sporrer

Omnichannel in 2016: Are companies closing the gap on customer expectations?

Omnichannel in 2016: Are companies closing the gap on customer expectations?

MyCustomer
07 July, 2016
by Neil Davey

Setting Up for Digital Sales Success: Do’s and Don’ts for Winning Ecommerce

Setting Up for Digital Sales Success: Do’s and Don’ts for Winning Ecommerce

Multichannel Merchant
24 June, 2016
by Brian Strauss

While PCI Compliance Is Getting Harder Every Year, PCI Certification Doesn’t Have to Be a Nightmare

Forbes
23 June, 2016
by Nikhil Govindaraj

CX: Serve Proactive Content Via Chat

CX: Serve Proactive Content Via Chat

Website Magazine
17 June, 2016
by Amberly Dressler

Making Every Conversation Count: Using Chat to Drive Personalization, Engagement and Conversions

Making Every Conversation Count: Using Chat to Drive Personalization, Engagement and Conversions

Customer Think
15 June, 2016
by Tara Sporrer

How to keep mobile app users engaged

How to keep mobile app users engaged

Banking Technology
07 June, 2016
by Alf Saggese

Can Customer Messaging Apps Improve Conversions?

Can Customer Messaging Apps Improve Conversions?

CMSWire
03 June, 2016
by Derek Walter

Marketing Is Only as Effective as Its Weakest Link

Marketing Is Only as Effective as Its Weakest Link

DMN News
20 May, 2016
by Ginger Conlon

5 Foolproof Ways to Create Trust & Keep Customers

5 Foolproof Ways to Create Trust & Keep Customers

CMSWire
11 May, 2016
by Tara Sporrer

Four steps to boost your online impact

Four steps to boost your online impact

Travolution
05 May, 2016
by Alf Saggese

4 Ways to Increase Online Conversion Rates

4 Ways to Increase Online Conversion Rates

Customer Think
03 May, 2016
by Tara Sporrer

Media Alert: Moxie to Present at the Digital Travel Summit

29 April, 2016

Women in Business Q&A: Rebecca Ward, President and CEO, Moxie

Huffington Post
26 April, 2016
by Laura Dunn

Why customers will bail on your chatbot…and your brand

VentureBeat
24 April, 2016
by Nikhil Govindraj

The Transition from Customer Service to Strategic Sales

The Transition from Customer Service to Strategic Sales

Multichannel Merchant
20 April, 2016
by Randy Nasson

Five Things Multichannel Retailers Should do for Customers

Chain Store Age
19 April, 2016
by Brian Strauss

Shinola Leverages Live Chat Capabilities To Boost Conversion Rates 1,600%

Shinola Leverages Live Chat Capabilities To Boost Conversion Rates 1,600%

Reatil TouchPoints
16 March, 2016
by Glenn Taylor

How Personalisation Can Secure Bookings as Travel Shifts to Mobile

How Personalisation Can Secure Bookings as Travel Shifts to Mobile

Travolution
09 March, 2016
by Alf Saggese

12 Ways to Bring Omnichannel Within Reach

12 Ways to Bring Omnichannel Within Reach

Direct Marketing News
07 March, 2016
by Staff Writer

Moxie Suite Combines Live Chat, Intelligent Decisioning To Anticipate Consumer Intent

Moxie Suite Combines Live Chat, Intelligent Decisioning To Anticipate Consumer Intent

Retail TouchPoints
01 March, 2016
by Staff Writer

Eight Strategies For Getting Your New Developers Up To Speed Quickly

Forbes
23 February, 2016
by Staff Writer

Rue La La exec: App users require exclusive, sales-driving features

Mobile Commerce Daily
23 February, 2016
by Alex Samuely

Media Alert: Moxie to Present at the eTail West Conference 2016

17 February, 2016

4 Must-Have Live Chat Features

4 Must-Have Live Chat Features

Website Magazine
15 February, 2016
by Amberly Dressler

How Shinola boosted online sales with a new take on customer service

Retail Dive
03 February, 2016
by Ian P. Murphy

Making And Managing: How Successful Technology Leaders Balance Both

Forbes
02 February, 2016
by Staff Writer

The New Face of Customer Service in a Digital World

The New Face of Customer Service in a Digital World

Customer Think
01 February, 2016
by Tara Sporrer

5 Key Mobile Trends That Can Make Or Break The Bank

5 Key Mobile Trends That Can Make Or Break The Bank

Global Banking and Finance Review
09 January, 2016
by Nikhil Govindaraj