News

Actual vs. Intended Customer Experience: The Major Disconnect

MarTech Series
09 June, 2021
by Tara Sporrer

Your Customers are Struggling; Here are 3 Ways AI Can Help

Customer Think
15 May, 2021
by Tara Sporrer

How to Combat “Zoom Fatigue” to Create a Better Customer Experience

Business 2 Community
14 May, 2021
by Tara Sporrer

Why your chatbot is talking customers out of doing business with you

Jeff Toister
06 May, 2021
by Jeff Toister

11 Ways To Improve The Customer’s Digital Insurance Buying Experience

InsuranceNewsNet.com
19 April, 2021
by Tara Sporrer

Three Trends Transforming CX In 2021

MarTech Series
14 April, 2021
by Tara Sporrer

Business Intelligence Group Announces Results of Annual Industry Awards Program

Business Intelligence Group
29 March, 2021

Your Chatbot Is Frustrating Your Customers: Improve the Experience with Guidance

Customer Think
25 March, 2021
by Tara Sporrer

Balancing Human and Digital Assistance in Banking: A Year of Lessons Learned

Payments Journal
24 March, 2021
by Tara Sporrer

Strategies For Banks to Improve Digital CX

CX Today
08 March, 2021
by Carly Read

How to Deflect Contacts Without Compromising the Customer Experience

Customer Think
26 February, 2021
by Tara Sporrer

Expert Roundup: How Will Retail Transform in 2021? Part II

Street Fight Magazine
25 February, 2021
by Tara Sporrer

goMoxie’s SEE (AI) Wins Industry Accolades

04 February, 2021

5 Ways Retailers Can Modernize Customer Experience in 2021

Customer Think
22 January, 2021
by Tara Sporrer

3 Ways to Rethink Next-Gen Customer Experiences

Customer Think
27 December, 2020
by Tara Sporrer

5 Easy Ways Life Insurance Advisors Can Reduce Customer Attrition

ThinkAdvisor
23 December, 2020
by Tara Sporrer

GoMoxie Launches SEE to Identify Customer Pain Points

Destination CRM
10 December, 2020

Online Retail Best Practices For A Successful Holiday Shopping Season

Forbes
04 December, 2020
By Nikhil Govindaraj

5 Predictions: How Customer Experience Will Change in 2021

Customer Think
27 November, 2020
By Tara Sporrer

Refine Your Customer Experience With These 15 Expert AI Strategies

Forbes
23 November, 2020
By Forbes Councils Member

Seeking Top Tech Talent? 14 Ways To Begin Your Programmer Search

Forbes
19 November, 2020
By Forbes Councils Member

Consumers of All Ages Still Struggle on E-Commerce Sites

CRM Buyer
12 November, 2020
By Jack M. Germain

Consumers of All Ages Still Struggle on E-Commerce Sites

eCommerce Times
12 November, 2020
By Jack M. Germain

Key Insights: Holiday sales predictions, milestone dates, and consumer online shopping challenges

ClickZ
09 November, 2020
By Kamaljeet Kalsi

Tips to Guide Customers to Success and Less Abandonment

RIS
09 November, 2020
By Tara Sporrer

5 Ways Retailers Can Eliminate Consumer Struggle Online This Holiday Season

Total Retail
06 November, 2020
By Tara Sporrer

How U.S. Bank, People’s United Use Tech to Predict Customer Needs

American Banker
03 November, 2020
By Miriam Cross

goMoxie Survey Finds Financial Services Customers are Struggling to Complete Basic Tasks Online and on Mobile

Global FinTech Series
30 October, 2020
By FTS News Desk

goMoxie Survey Finds Financial Services Customers are Struggling to Complete Basic Tasks Online and on Mobile

29 October, 2020

Why 40% of Retail Consumers Struggle and How to Fix It

Customer Think
24 October, 2020
By Tara Sporrer

How to Unmask Digital Customer Expectations

IMRG
20 October, 2020
By Mark Finch

Wednesday One Thing: Abandoned Carts

Clearbanc
15 October, 2020

62 Percent Of Shoppers That Struggle With UI Abandon Their Shopping Cart

Retail Bum
13 October, 2020

Study: 62% of shoppers that struggle to complete purchases abandon their carts

Retail Dive
13 October, 2020
By Tatiana Walk-Morris

Ecommerce Glitches Frustrate 40% of Shoppers, But Clearer, Proactive Guidance Can Mitigate Problems

Retail TouchPoints
05 October, 2020
By Bryan Wassel

Retail Reports Roundup

SGB Media
29 September, 2020
By Thomas J. Ryan

Survey: Consumers often struggle with e-commerce sites

Chain Store Age
28 September, 2020
By Dan Berthiaume

goMoxie Survey Finds Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery

SalesTech Star
28 September, 2020

What Can Digital Guidance Do for You?

Customer Think
24 September, 2020
By Tara Sporrer

Holiday Challenges: Why Consumers Struggle To Buy Online

MediaPost
23 September, 2020
By Laurie Sullivan

goMoxie Survey Finds Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery

MarTech Series
23 September, 2020

goMoxie Survey Finds Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery

23 September, 2020

Rebuilding Retail with Customer-First Experiences Online and In-Store

Street Fight
18 September, 2020
By Tara Sporrer

Does Your Brand Experience Align With Your Customer Experience?

CMSWire
11 September, 2020
By Scott Clark

How to Leverage the Disruption Caused by COVID-19 to Better Serve Retail Customers

IMRG
03 September, 2020
by Mark Finch

Retailers: When Your Business Depends On Digital, Make Sure Online Customers Succeed

Retail Touchpoints
31 August, 2020
by Tara Sporrer

It’s the Journey That Matters: Improving Customer Experience and Loyalty

CMSWire
31 August, 2020
by Scott Clark

Email Marketing for Goodness’ Sake

IMRG
27 August, 2020
by Ben Sillitoe

Providing Zero-Touch Digital Experiences

Forbes
25 August, 2020
by Nikhil Govindaraj

goMoxie Earns 2020 Stevie® Award For its Response to COVID-19

21 August, 2020

goMoxie Offers Digital Guidance To Struggling Online Consumers

Retail Touchpoints
20 August, 2020
by Cheryl Shainmark

Stop Repetitive Contacts: Proactively Answer These 40 Common Questions

Customer Think
17 August, 2020
by Tara Sporrer

Luxury fashion sales didn’t rebound even as many stores reopened

Wall Street Journal
04 August, 2020
by Nat Ives

Luxury sales fail to bounce back with store reopenings

Glossy
03 August, 2020
by Danny Parisi

The Next Normal: 3 Ways to Better Serve Customers Now

CustomerThink
31 July, 2020
by Tara Sporrer

Today’s Self-Service Is About Empowerment — Not Compromise

Forbes
20 July, 2020
by Nikhil Govindaraj

Coronavirus impact: where will automation in retail be accelerated?

IMRG
02 July, 2020
by Ben Sillitoe

Why the Call Center Was Already Collapsing—Even Before COVID-19

Contact Center Pipeline
01 July, 2020
by Nikhil Govindaraj

Why Retailers Cannot Delay Digital Transformation

IMRG
23 June, 2020
by Mark Finch

There Is a New Online User to Support…And It’s Not Who You Think

Customer Think
17 June, 2020
by Tara Sporrer