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The latest updates on all things digital engagement

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Why customers will bail on your chatbot…and your brand

VentureBeat
24 April, 2016
by Nikhil Govindraj

The Transition from Customer Service to Strategic Sales

The Transition from Customer Service to Strategic Sales

Multichannel Merchant
20 April, 2016
by Randy Nasson

Five Things Multichannel Retailers Should do for Customers

Chain Store Age
19 April, 2016
by Brian Strauss

Shinola Leverages Live Chat Capabilities To Boost Conversion Rates 1,600%

Shinola Leverages Live Chat Capabilities To Boost Conversion Rates 1,600%

Reatil TouchPoints
16 March, 2016
by Glenn Taylor

How Personalisation Can Secure Bookings as Travel Shifts to Mobile

How Personalisation Can Secure Bookings as Travel Shifts to Mobile

Travolution
09 March, 2016
by Alf Saggese

12 Ways to Bring Omnichannel Within Reach

12 Ways to Bring Omnichannel Within Reach

Direct Marketing News
07 March, 2016
by Staff Writer

Moxie Suite Combines Live Chat, Intelligent Decisioning To Anticipate Consumer Intent

Moxie Suite Combines Live Chat, Intelligent Decisioning To Anticipate Consumer Intent

Retail TouchPoints
01 March, 2016
by Staff Writer

Eight Strategies For Getting Your New Developers Up To Speed Quickly

Forbes
23 February, 2016
by Staff Writer

Rue La La exec: App users require exclusive, sales-driving features

Mobile Commerce Daily
23 February, 2016
by Alex Samuely

Media Alert: Moxie to Present at the eTail West Conference 2016

17 February, 2016

4 Must-Have Live Chat Features

4 Must-Have Live Chat Features

Website Magazine
15 February, 2016
by Amberly Dressler

How Shinola boosted online sales with a new take on customer service

Retail Dive
03 February, 2016
by Ian P. Murphy

Making And Managing: How Successful Technology Leaders Balance Both

Forbes
02 February, 2016
by Staff Writer

The New Face of Customer Service in a Digital World

The New Face of Customer Service in a Digital World

Customer Think
01 February, 2016
by Tara Sporrer

5 Key Mobile Trends That Can Make Or Break The Bank

5 Key Mobile Trends That Can Make Or Break The Bank

Global Banking and Finance Review
09 January, 2016
by Nikhil Govindaraj

Moxie Brings A Lot Of It To The Web

Moxie Brings A Lot Of It To The Web

OnTravel
30 December, 2015
Podcast with Nikhil Govindaraj

Live chat helps e-commerce customers understand ‘stuff’ from Shinola

Live chat helps e-commerce customers understand ‘stuff’ from Shinola

Diginomica
11 December, 2015
by Jessica Twentyman

Shinola Brings the In-Store Experience Online with Live Chat

Shinola Brings the In-Store Experience Online with Live Chat

1 to 1 Media
09 December, 2015
by Judith Aquino

All I want for Christmas is… Live Chat?

All I want for Christmas is… Live Chat?

MyCustomer
03 December, 2015
by Alf Saggese

Communications expert, Moxie, predicts what’s in store for the retail and e-commerce space in 2016

Communications expert, Moxie, predicts what’s in store for the retail and e-commerce space in 2016

Retail Times
01 December, 2015
by Fiona Briggs

Phocuswright 2015: Moxie launches concierge bell icon to solve the ‘empty store syndrome’ online

Phocuswright 2015: Moxie launches concierge bell icon to solve the ‘empty store syndrome’ online

Travolution
25 November, 2015
by Staff Writer

5 Ecommerce Trends That Will Be Game Changers in 2016

5 Ecommerce Trends That Will Be Game Changers in 2016

Multichannel Merchant
17 November, 2015
by Tara Sporrer

Editors Day Santa Clara 2015 Interview with Moxie

Editors Day Santa Clara 2015 Interview with Moxie

TMCnet
17 November, 2015

Media Alert: Moxie Showcases New Digital Engagement Suite at the Phocuswright Travel Innovation Summit

17 November, 2015

Staff Your Online Store Front with Moxie

Staff Your Online Store Front with Moxie

TMCnet
11 November, 2015
by Lisa Singer

How American Eagle Outfitters, Shinola use mobile chat for better experiences

How American Eagle Outfitters, Shinola use mobile chat for better experiences

Mobile Marketer
04 November, 2015
by Chantal Tode

Moxie Software’s new solution lets businesses staff their ‘online storefronts’

Moxie Software’s new solution lets businesses staff their ‘online storefronts’

Travolution
28 October, 2015
by Staff Writer

Chat Gets Some Brains and Some Manners

Chat Gets Some Brains and Some Manners

Direct Marketing News
28 October, 2015
by Al Urbanski

Moxie Launches Digital Engagement Suite

Moxie Launches Digital Engagement Suite

Destination CRM
28 October, 2015
by Staff Writer

Moxie Drives Engagement at the Digital Storefront

Moxie Drives Engagement at the Digital Storefront

CMSWire
28 October, 2015
by Virginia Backaitis

Customer Engagement Provider Moxie Software Unveils Its Concierge-Like Service for Online Storefronts

Customer Engagement Provider Moxie Software Unveils Its Concierge-Like Service for Online Storefronts

Marketing Land
28 October, 2015
by Barry Levine

Moxie Launches Industry-First Digital Engagement Suite to Staff the Online Storefront

28 October, 2015

Bank to Basics

Bank to Basics

Global Banking and Finance Review
26 October, 2015
by Alf Saggese, MD EMEA at Moxie

Five Things The Most Successful Business Sites Do

Forbes
09 October, 2015
by Mike Templeman

How to prep your ecommerce store for holiday shoppers

How to prep your ecommerce store for holiday shoppers

CIO
07 October, 2015
by Jennifer Lonoff Schiff

Live Chat Gets Joyful And Jolly For The Holidays

Live Chat Gets Joyful And Jolly For The Holidays

Retail TouchPoints
21 September, 2015
by David Lowy

American Eagle drives results via mobile with live chat

American Eagle drives results via mobile with live chat

Mobile Marketer
17 August, 2015
by Brielle Jaekel

What 80s TV can teach us about mobile advertising

The Guardian
05 August, 2015
by Susan Whiting

Moxie Study Reveals 70 Percent Of Americans Who Booked Travel Online Would Like The Option Of Live Chat

Moxie Study Reveals 70 Percent Of Americans Who Booked Travel Online Would Like The Option Of Live Chat

Hotel News Resource
02 July, 2015

Moxie Study Reveals 70 Percent of Americans Who Booked Travel Online Would Like the Option of Live Chat

02 June, 2015

Moxie Study Reveals 70 Percent of British Adults Who Booked Travel Online Would Like the Option of Live Chat

02 June, 2015

Moxie survey finds positive response to live chat across all age groups

Moxie survey finds positive response to live chat across all age groups

Travolution
02 June, 2015

CUSTOMER Magazine Announces the 2015 CRM Excellence Award Winners

CUSTOMER Magazine Announces the 2015 CRM Excellence Award Winners

Customer Magazine | TMC
05 May, 2015
by Paula Bernier

Mobile purchases to account for third of UK retailer e-commerce sales, eMarketer reports

Mobile purchases to account for third of UK retailer e-commerce sales, eMarketer reports

Retail Times
30 April, 2015
by Fiona Briggs

GUEST OPINION Are retailers slowing the progress of mCommerce?

GUEST OPINION Are retailers slowing the progress of mCommerce?

Internet Retailing
22 April, 2015
by Paul Skeldon

Top Tips: How to Prioritise the Customer Experience with Big Data

Top Tips: How to Prioritise the Customer Experience with Big Data

IDG Connect
26 March, 2015
by Nikhil Govindaraj

Moxie welcomes former Nielsen Vice Chair Susan Whiting to its Board of Directors

Moxie welcomes former Nielsen Vice Chair Susan Whiting to its Board of Directors

Business Computing World
24 March, 2015

Moxie Welcomes Former Nielsen Vice Chair Susan Whiting to its Board of Directors

19 March, 2015

How is omnichannel raising customer service expectations?

How is omnichannel raising customer service expectations?

RetailWire
13 March, 2015
by Alicia Fiorletta

Is social media really a waste of time? Harvard professor gets it wrong

Is social media really a waste of time? Harvard professor gets it wrong

ZDNet
09 March, 2015
by Michael Krigsman

Reimagining Customer Service Operations

Reimagining Customer Service Operations

Retail TouchPoints
03 March, 2015
by Alicia Fiorletta

How to Make Users Love Your Website

How to Make Users Love Your Website

Inc.com
27 February, 2015

Getting Back To Customer Service Basics In A Digitally Connected Era

Getting Back To Customer Service Basics In A Digitally Connected Era

Retail TouchPoints
24 February, 2015
by Alicia Fiorletta

Increase Mobile Sales One Chat at a Time

Increase Mobile Sales One Chat at a Time

Destination CRM
13 February, 2015
by Tara Sporrer

Is 2015 the Year of CX?

Is 2015 the Year of CX?

Business 2 Community
12 February, 2015
by Robi Ganguly

Why every e-commerce site needs live chat

Why every e-commerce site needs live chat

The Business Journals
12 February, 2015
by Peter Roesler

Why Customer Engagement Is the Future of Ecommerce

Entrepreneur
13 January, 2015
by Brett Relander

Mobile 2015: More payments by phone and personalized help for shoppers

Mobile 2015: More payments by phone and personalized help for shoppers

Internet Retailer
13 January, 2015
by April Dahlquist

Live chat growing in popularity, particularly among Millennials

Live chat growing in popularity, particularly among Millennials

Biz Report
12 January, 2015
by Helen Leggatt

Setting the tone for 2015: CRM begat Social CRM which begat customer engagement

Setting the tone for 2015: CRM begat Social CRM which begat customer engagement

ZDNet
08 January, 2015
by Paul Greenberg