Con Edison Guides Customers with goMoxie’s Live Chat
Con Edison, one of the largest investor-owned energy companies in the United States, uses goMoxie’s Live Chat to guide customers through the process of acquiring and setting up new services.
Energy companies, similar to Con Edison, are acting more and more like tech companies by utilizing innovative technologies like Live Chat to create a better customer experience.
Why Live Chat for Con Edison and its Customers?
“In this digital age, customers want information in a very specific way. In fact, 70% of customers prefer to communicate through digital technology including live chat.”
“Customers like to use live chat because it’s very convenient for them, they can be at work, at home, on the go.”
Con Edison is exploring integrating AI into their Live Chat platform later this year.