How Crate and Barrel is Using Moxie Concierge to Improve its Customer Experience
Moxie is excited to share that Crate and Barrel has deployed the Moxie Concierge SaaS solution for cross-platform digital engagement. The technology will enable the leading home furnishings retailer to:
- Connect with customers on their preferred digital communication channel and device
- Increase conversions
- Increase revenue and retention
All of the above enable Crate and Barrel to provide customers with a more seamless online shopping experience across the Crate and Barrel, CB2 and The Land of Nod brands.
“Seeing our mobile traffic grow nearly 30 percent, year-over-year, with more and more of our customers shopping on tablets and mobile devices, our goal was to select an application that offered a superior mobile experience,” said Joan King, Vice President of eCommerce for Crate and Barrel. “It was also critical that the solution be easy to use and administer for our business users. Moxie provides comprehensive reporting so that we now have visibility into both the context of customer communication and the effectiveness of digital channels.”