ICAT Adopts Moxie Live Chat to Simplify Its Online Quote Process
ICAT, a commercial property casualty insurance underwriter focused on areas exposed to hurricanes and earthquakes, has enlisted Moxie’s Live Chat capabilities to simplify the online quote process. Based on specific insight gained from their agent customers, ICAT underwriters are now able to identify when and where customers are struggling, and provide tailored support based on that information.
“Our customers told us that when they are quoting small commercial accounts they want an online experience similar to large retail websites where they can receive immediate attention to win the business and move on to the next account,” said Michael Ferber, Chief Information Officer for ICAT. “Live chat enables ICAT to be responsive, in-real-time, and provide fast, convenient, and relevant support to our brokers as they navigate the process.”
Read the full press release.