Convergence 2013

Microsoft Convergence 2013 Roundup: Brewing the New Customer Experience

What a whirlwind week Moxie had at Microsoft Convergence! Over 12,000 attendees descended upon New Orleans to talk about the future of customer experience. Get your shades out, because it’s bright.

Enhancements announced

If the high-volume social media conversation was any indication, there’s been a lot of buzz around Microsoft Dynamics CRM enhancements.

  • Microsoft Dynamics CRM users can now build out their multi-channel customer experience and knowledge management with Moxie’s Spaces integration. At the conference, Moxie announced it was strengthening its partnership with Microsoft Dynamics to include Lync integration.
  • Updates to the UI.
  • Social enhancements with the acquisition of Netbreeze.
  • Improved marketing automation with a new release of the integrated MarketingPilot.
  • Social and work capabilities on the go with Dynamics AX.

The experts weigh in

Industry analysts have a collective smile on their faces about the future of Microsoft’s customer experience software. Here’s what they said:

brian-vellmure-headshot“If Microsoft can continue to innovate, increase their pace along its current trajectory, and focus on creating magic through the integration of great ingredients, notes, and rhythms, there is actually potential for them to re-establish the brand as an innovative technology leader.” – Brian Vellmure

 

esteban-kolsky-headshot“First, Microsoft is finally (finally!) en route to have a competitive enterprise solution for CRM. Why I say this? Not only functionality…, but also because the implementations are getting done in larger, enterprise setups.” – Esteban Kolsky

 

ray-wang-headshot“[…] customers and prospects seeking a newer architecture, Microsoft footprint, and deeper micro-vertical capabilities now consider the core Dynamics products for both ERP and CRM in short lists.” – Ray Wang

 

paul-greenberg-headshot“I’ve said for 8 yrs. MSFT is the ONLY company on the planet that can support someone’s life from end to end.” – Paul Greenberg

 

Sharing the stage with Microsoft

Moxie was thrilled to share the stage with Microsoft and showcase how Spaces by Moxie integrates with Microsoft Dynamics CRM. Moxie’s vice president of products Nikhil Govindaraj and Microsoft’s senior product marketing manager Ben Werner discussed how Moxie Software provides Microsoft Dynamics CRM with a comprehensive, multi-channel solution for customer sales and support. The audience had great questions and one of the attendees said, “the session was one of the best ones [if not the best one] at the conference.

Here are some cool images of the conference in New Orleans. We are already looking forward to the next one!