goMoxie Suite (formerly Concierge) Named SIIA Business Technology CODiE Awards Finalist
goMoxie is proud to announce that goMoxie Suite (formerly Concierge) is a 2018 SIIA CODiE Awards finalist for Best Customer Service Solution. The SIIA CODiE Awards are the premier annual awards for the software and information industries. goMoxie and other finalists represent innovation at its best with direction-setting technologies and services in software, information, and business. goMoxie Suite delivers targeted, proactive engagements that anticipate and meet customers’ needs. goMoxie solutions are changing customer engagement at every step of the online journey and leading the industry into the era of guided digital commerce.
goMoxie Suite harnesses the power of context to personalize and drive customer engagement. From the point of landing through conversion, goMoxie’s digital engagement suite parallels and supports the customer journey. Chat, Email, Web Self-Service, and CONTEXT (formerly Kbot) ensure each customer has a full-service customer service experience. Moreover, goMoxie leverages the latest web technology, big data, and predictive modeling to guide customers through the research, purchasing, and support process. goMoxie Suite defines guided digital commerce.
The SIIA CODiE Awards have been recognizing product excellence for over 30 years. goMoxie Suite is one of 167 finalist products across 52 business technology categories.
The SIIA CODiE Awards are the industry’s only peer-recognized awards program. Business technology leaders, including senior executives, analysts, media, consultants, and investors evaluate assigned products during the first-round review, which determine the finalists. SIIA members then vote on the finalist products.
Winners will be announced during the Business Technology CODiE Award Celebration at the SIIA Annual Conference & CODiE Awards, June 12 in San Francisco.