2018 CODiE Awards: Moxie Concierge® named Best Customer Service Solution!
It’s a tremendous honor to receive such a prestigious award from the Software & Information Industry Association (SIIA), the principal trade association for the software and digital content industry. The CODiE Awards are the industry’s only peer-reviewed awards program.
“The 2018 CODiE Award winners are the most innovative, high-impact products in the market. We are happy to recognize these products and the power they have to transform the future of how we do business.” said Ken Wasch, President of SIIA.
Here’s what Nikhil Govindaraj, SVP of Product here at Moxie, had to say about receiving the award:
“We are thrilled to be recognized by SIIA this year as the Best Customer Service Solution. By guiding customers through the digital journey with useful information, our customers across retail, insurance, banking and travel are increasing revenue conversions and driving customer acquisition.”
Moxie representatives had just one hour to present our product to software and business technology experts, which included executives, analysts, media, bloggers, bankers, and investors.
The Best Customer Service Solution award “recognizes the best tool, platform, or service that helps businesses enhance their customer service and support.”
Moxie Concierge was judged based on:
- Ease of use
- Functionality of key attributes
- Ease of implementation
- Integration with other data sources
- Reporting and analysis of data
- Level of support offered
- Visual aesthetics
- Overall performance (speed, security, scalability, and reliability)
After the expert review, Moxie Concierge passed through to the finalist stage. Then, SIIA members voted on the remaining finalists in each category. The expert review and member votes were combined into a final score, with Moxie Concierge achieving the highest score out of all the contenders!
Below are examples of the feedback CODiE judges offered after reviewing Moxie Concierge’s digital guidance capabilities:
“[Moxie Concierge] takes chat to the next level - and a level beyond. Contextual Guidance solution that will help as well as enable hands-free upsell and cross-sell. Best I saw. Builds in elegant, sensible logic that helps customers and prospects where and when they need it.”
“Very practical go-to-market strategy to engage and ensure use (and value) quickly.”
“UX and applicability across many businesses.”
Our big win at the CODiE Awards shows that business technology experts agree: Moxie Concierge is leading the way in providing a digital guidance solution that is effective, user-friendly, and quick and easy to deploy.