Latest Blogs From Moxie
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5 Web Self Service Myths
5 Web Self Service Myths

1. Customers only use web self service as a last resort if they can’t find your phone number. Actually, customers don’t want to call...

Go Moxie PCI Compliance
Moxie Announces PCI DSS Compliance

Today, we’re very excited to announce that Moxie is now Payment Card Industry Data Security Standard (PCI DSS) Compliance Level 1 certified. The...

Customer Experience
Have you ever been your customer?

The three factors (in the image) are the key to a good customer experience, according to Harley Manning and Kerry Bodine’s ‘Outside In’...

Omnichannel vs. Multichannel
Why Omni-channel Outdelivers Multi-channel

While many businesses focus on having multiple channels for their customer’s experience, few actually succeed in creating a seamless, integrated experience that drives...

Bad Live Chat or No Live Chat
Is bad chat better than no chat?

Whatever our professional role, we’re all consumers too, so it’s often interesting to experience the results of customer facing technology from the other...

Email Omni Channel
Effectively Manage Customer Emails

Customers expect timely and personalized attention from any device. Consider 71% of mobile purchasing decisions are most influenced by emails from companies (Adobe)....

Demo: Moxie Engagement Mapper

Moxie transforms the digital experience, delivering targeted, proactive engagements that anticipate and meet customer needs throughout their journey and across any device. See how...

Why Customer Engagement Matters
Why Customer Engagement Matters

Online commerce is fast changing as more and more consumers choose to interact with brands online and on mobile devices. According to PWC,...

Moxie Omni-channel Solution
Building a Better Omni-Channel Experience

Retail businesses that don’t offer a seamless omni-channel experience to today’s consumer are missing out on everything: revenue, conversions, customer loyalty…just to name...