COVID-19

2020 Gives Black Friday the Boot: Cyber Monday Rules on Desktop

COVID-19 has accelerated the digital transformation for many businesses and pushed even more shoppers online. One major change this year - a stark increase in desktop transactions, likely from shoppers working from home during the pandemic....

Price, Product and Convenience are Top of Mind

It’s a season of uncertainty, but as in previous times, disruption often leads to innovation and opportunity. The upcoming holiday season will look much different than those of the past – holiday shopping included. According to Deloitte’s Annual 2020 Holiday Retail Survey, price, product, and...

Fact or Fiction? Customer Abandonment is Unavoidable
Fact or Fiction? Customer Abandonment is Unavoidable

It is generally known that abandonment happens all along the customer funnel, from awareness to conversion and even service. As many companies are prioritizing digital over other channels, create a plan that addresses abandonments before they happen....

4 Reasons Why Call Centers Were Already Collapsing
4 Reasons Why Call Centers Were Already Collapsing

COVID-19 has brought the shortcomings of phone-based support to the forefront, but call centers had fundamental flaws long before these unprecedent times. Nikhil Govindaraj, VP of Product Management at goMoxie, shared four reason traditional call centers don’t work anymore, especially in our current environment....

4 Ways to Support Your Digital Customers As-If they Were In-Store
4 Ways to Support Your Digital Customers As-If they Were In-Store

We’re sharing our secrets on how you can use personalized engagement on your site to thrive during these times. This practical guide, with four battle-tested techniques to engage your customers, provides proactive automated guidance, and converts on average from 40% to 400% higher...