COVID-19

3 Ways to Rethink Next-Gen Customer Experiences
3 Ways to Rethink Next-Gen Customer Experiences

Why the time is now to empower customers to self-serve with digital guidance. Digital options have been crucial for consumers to continue the activities of daily life under lockdown. ...

Seamless CX in 2021
5 Tips to Provide A Seamless Customer Experience in 2021

As we move into the new year, are you ready to recover some of the $18 billion in yearly sales revenue lost due to cart abandonment? The truth is your customers don’t always reach out when they are struggling. They may not even know why...

2020 Gives Black Friday the Boot: Cyber Monday Rules on Desktop

COVID-19 has accelerated the digital transformation for many businesses and pushed even more shoppers online. One major change this year - a stark increase in desktop transactions, likely from shoppers working from home during the pandemic....

Price, Product and Convenience are Top of Mind

It’s a season of uncertainty, but as in previous times, disruption often leads to innovation and opportunity. The upcoming holiday season will look much different than those of the past – holiday shopping included. According to Deloitte’s Annual 2020 Holiday Retail Survey, price, product, and...

Fact or Fiction? Customer Abandonment is Unavoidable
Fact or Fiction? Customer Abandonment is Unavoidable

It is generally known that abandonment happens all along the customer funnel, from awareness to conversion and even service. As many companies are prioritizing digital over other channels, create a plan that addresses abandonments before they happen....

4 Reasons Why Call Centers Were Already Collapsing
4 Reasons Why Call Centers Were Already Collapsing

COVID-19 has brought the shortcomings of phone-based support to the forefront, but call centers had fundamental flaws long before these unprecedent times. Nikhil Govindaraj, VP of Product Management at goMoxie, shared four reason traditional call centers don’t work anymore, especially in our current environment....