COVID-19

Fact or Fiction? Customer Abandonment is Unavoidable
Fact or Fiction? Customer Abandonment is Unavoidable

It is generally known that abandonment happens all along the customer funnel, from awareness to conversion and even service. As many companies are prioritizing digital over other channels, create a plan that addresses abandonments before they happen....

4 Reasons Why Call Centers Were Already Collapsing
4 Reasons Why Call Centers Were Already Collapsing

COVID-19 has brought the shortcomings of phone-based support to the forefront, but call centers had fundamental flaws long before these unprecedent times. Nikhil Govindaraj, VP of Product Management at goMoxie, shared four reason traditional call centers don’t work anymore, especially in our current environment....

4 Ways to Support Your Digital Customers As-If they Were In-Store
4 Ways to Support Your Digital Customers As-If they Were In-Store

We’re sharing our secrets on how you can use personalized engagement on your site to thrive during these times. This practical guide, with four battle-tested techniques to engage your customers, provides proactive automated guidance, and converts on average from 40% to 400% higher...

The 34 Easiest COVID-19 Customer Service Questions to Deflect Right Now
The 34 Easiest COVID-19 Customer Service Questions to Deflect Right Now

COVID-19 has disrupted your business and lives of every single customer. As we move into the “new normal,” many industries are thinking about what it means to digitally serve their customers. Discover how to help rescue your contact center from surging volume and reduced agent...

Five Tips to Help New Remote Agents Succeed
Five Tips to Help New Remote Agents Succeed

Working remotely can be a unique situation for many who are still adjusting from the impact of COVID-19. We’ve outlined 5 tips for work from home agents to help you navigate this transition....

7 Ways to Minimize Wait Times for Live Agents
7 Ways to Minimize Wait Times for Live Agents

COVID-19 continues to impact the way businesses is transacted across countries and industries. Here are seven simple ways to better support your contact centers and better serve your customers....

A Customer Support Crisis 30 Years in the Making
A Customer Support Crisis 30 Years in the Making

With the impact of COVID-19, digital technology has been a crucial difference-maker in our ability to continue the activities of daily life under containment. One area that’s fallen especially short is customer support....