COVID-19 has brought the shortcomings of phone-based support to the forefront, but call centers had fundamental flaws long before these unprecedent times. Nikhil Govindaraj, VP of Product Management at goMoxie, shared four reason traditional call centers don’t work anymore, especially in our current environment....
During these recent times of closed stores and increased online shopping, your customers are becoming increasingly comfortable buying all their goods online and will most likely continue to do so even after physical stores begin to open back up. ...
When Microsoft first added Clippy, the legendarily annoying cartoon paperclip to Microsoft Office, its designers thought people would love the idea. Instead, we need to get better and smarter, and start leveraging the full power of AI to guide consumers while simultaneously getting out of...
We’re sharing our secrets on how you can use personalized engagement on your site to thrive during these times. This practical guide, with four battle-tested techniques to engage your customers, provides proactive automated guidance, and converts on average from 40% to 400% higher...
With consumers staying at home and businesses closed, transacting digitally has become new normal due to the COVID-19 pandemic. An often overlooked function in those plans is customer service....
We are pleased to have been recognized as a Representative Vendor in the Gartner Market Guide for Digital Customer Service and Support Technologies report....
COVID-19 has disrupted your business and lives of every single customer. As we move into the “new normal,” many industries are thinking about what it means to digitally serve their customers. Discover how to help rescue your contact center from surging volume and reduced agent...
COVID-19 continues to impact the way businesses is transacted across countries and industries. Here are seven simple ways to better support your contact centers and better serve your customers....
With the impact of COVID-19, digital technology has been a crucial difference-maker in our ability to continue the activities of daily life under containment. One area that’s fallen especially short is customer support....
Nikhil Govindaraj, SVP of Products at GoMoxie, offered his advice to Forbes on how to improve customer communication during the uncertainty of COVID-19. ...