Customer Experience

3 Ways to Rethink Next-Gen Customer Experiences
3 Ways to Rethink Next-Gen Customer Experiences

Why the time is now to empower customers to self-serve with digital guidance. Digital options have been crucial for consumers to continue the activities of daily life under lockdown. ...

Seamless CX in 2021
5 Tips to Provide A Seamless Customer Experience in 2021

As we move into the new year, are you ready to recover some of the $18 billion in yearly sales revenue lost due to cart abandonment? The truth is your customers don’t always reach out when they are struggling. They may not even know why...

Engage Awards Customer Insights
goMoxie Named Gold Winner for Engage Awards, Best Use of Customer Insights

goMoxie has been named the gold winner for the 2020 Engage Awards in the category of Best Use of Customer Insights. The accolade recognizes goMoxie’s seamless AI Insights technology that informs our Digital Guidance solution, which proactively guides customers without requiring contact, benefiting both the...

2020 Gives Black Friday the Boot: Cyber Monday Rules on Desktop

COVID-19 has accelerated the digital transformation for many businesses and pushed even more shoppers online. One major change this year - a stark increase in desktop transactions, likely from shoppers working from home during the pandemic....

Price, Product and Convenience are Top of Mind

It’s a season of uncertainty, but as in previous times, disruption often leads to innovation and opportunity. The upcoming holiday season will look much different than those of the past – holiday shopping included. According to Deloitte’s Annual 2020 Holiday Retail Survey, price, product, and...