Customer experience

What to Look for in a Digital Guidance Application
What to Look for in a Digital Guidance Application

Digital guidance applications, which augment live chat, reduce customer struggle and decrease abandonment rates. Here are tips on how to choose the right digital guidance to engage and assist customers in the right way at the right time....

Top 5 Customer Struggles in eCommerce
The Top 5 Customer Struggles in eCommerce

Customer struggles can make or break eCommerce sales. After all, if a customer is struggling, the chances are high they will lose patience and abandon their order....

Oriental Trading and Moxie Web Self-Service
Oriental Trading’s Summer of Self Service

From beach balls to curly drinking straws, Oriental Trading’s colorful catalog of products is sure to satisfy anyone looking to throw a summer party. Users on Oriental Trading’s website can browse hundreds of items, including toys, novelties, school supplies, and arts and crafts....

Win with Self-Service - Moxie
Three Ways Self-Service Portals Have Failed Customers

With the rise of a new generation of more tech-savvy, independent-minded consumers, companies are seeing the value of self-service. Reduced agent overheads and increased customer satisfaction are a win-win.But when the self-service process fails, your customers may reach out through other channels or abandon their...

2017 crm excellence award
Moxie Wins 2017 CRM Excellence Award

Being there for your customers is everything. That’s why Moxie is at the forefront of omni-channel engagement. With innovative technology, Moxie strives to offer customers useful guidance at every stage of their journey.It’s fitting, then, that TMC, a leading communications and technology media company, has...

BetVictor Wins Big with Moxie
BetVictor Wagers on Moxie Across the Board

The Grand National horse race is a big event for sports betting companies such as BetVictor.Up to 10 million people in the UK view the steeplechase on terrestrial television, and an estimated 600 million tune in worldwide.With 40 contestants, plenty of chances for upsets in...

Moxie Chat vs. Email Use Cases
The Difference in Live Chat and Email Channels for CX

When you’re looking to provide superior customer experience, it’s important to let your users engage with you through the channel of their choice, whether it’s chat, email, phone, or self-service.The following two charts from Moxie Insights shows how customers engaging with Moxie Concierge choose either...