With the rise of a new generation of more tech-savvy, independent-minded consumers, companies are seeing the value of self-service. Reduced agent overheads and increased customer satisfaction are a win-win.But when the self-service process fails, your customers may reach out through other channels or abandon their...
Being there for your customers is everything. That’s why Moxie is at the forefront of omni-channel engagement. With innovative technology, Moxie strives to offer customers useful guidance at every stage of their journey.It’s fitting, then, that TMC, a leading communications and technology media company, has...
The Grand National horse race is a big event for sports betting companies such as BetVictor.Up to 10 million people in the UK view the steeplechase on terrestrial television, and an estimated 600 million tune in worldwide.With 40 contestants, plenty of chances for upsets in...
When you’re looking to provide superior customer experience, it’s important to let your users engage with you through the channel of their choice, whether it’s chat, email, phone, or self-service.The following two charts from Moxie Insights shows how customers engaging with Moxie Concierge choose either...
Moxie’s visionary customer experience solutions have been honored in the 11th Annual Stevie Awards for Sales and Customer Service, presented Friday, Feb. 24, in Las Vegas.Moxie took home one silver award — for e-commerce customer service — and three bronze awards in recognition of its...
Email has long been one of the most pivotal aspects of customer service in eCommerce. While other means of communication–such as Live Chat and contextual guidance–are helping to better connect brands and their customers, email management will always be a pillar of selling products or...
ICAT, a commercial property casualty insurance underwriter focused on areas exposed to hurricanes and earthquakes, has enlisted Moxie’s Live Chat capabilities to simplify the online quote process. Based on specific insight gained from their agent customers, ICAT underwriters are now able to identify when and...
The stretch from Black Friday through Cyber Monday is to online retailers as the Super Bowl is to football. If you’re in eCommerce, this is what you live for. Black Friday and Cyber Monday are not only synonymous with the holidays; they have essentially become...
Businesses everywhere are partnering with Moxie to transform the online experience for their customers, and are seizing the unprecedented opportunity to promote their brands through the use of digital engagement.Unique Travel Corp, a worldwide representative for Sandals Resorts, Beaches Resorts, Grand Pineapple Beach Resorts, and...
How does North America’s leading online retailer of technology hardware ensure customer satisfaction? By giving customers the timely answers they’re looking for, via the method they prefer.Moxie is proud to announce that Newegg, an award-winning e-tailer offering thousands of different computer parts and electronics, has...