As a retailer, you have the opportunity to compete and recover some of the $18 billion in yearly sales revenue lost due to shopping cart abandonment by guiding your customers through their online shopping journey. ...
As digital transformation accelerates, use these tips to meet the needs of your customers today – and do even better in the days to come....
Why the time is now to empower customers to self-serve with digital guidance. Digital options have been crucial for consumers to continue the activities of daily life under lockdown. ...
As we move into the new year, are you ready to recover some of the $18 billion in yearly sales revenue lost due to cart abandonment? The truth is your customers don’t always reach out when they are struggling. They may not even know why...
goMoxie has been named the gold winner for the 2020 Engage Awards in the category of Best Use of Customer Insights. The accolade recognizes goMoxie’s seamless AI Insights technology that informs our Digital Guidance solution, which proactively guides customers without requiring contact, benefiting both the...
Meet goMoxie SEE — our new advanced behavioral analytics engine that delivers actionable insights to help businesses engage and empower customers for greater experiences and purchase control....
COVID-19 has accelerated the digital transformation for many businesses and pushed even more shoppers online. One major change this year - a stark increase in desktop transactions, likely from shoppers working from home during the pandemic....
The pressure of new digital customer expectations—driven by COVID-19 restrictions—means 2021 will be a year where companies must double down on digital experiences, operations, products, and ecosystems. ...
Since COVID-19, banking customers are turning to digital channels more frequently. In the last 6 months, customers have reported using their financial institutions’ websites 33% more than before the pandemic....
It’s a season of uncertainty, but as in previous times, disruption often leads to innovation and opportunity. The upcoming holiday season will look much different than those of the past – holiday shopping included. According to Deloitte’s Annual 2020 Holiday Retail Survey, price, product, and...