Customer Experience

Live Chat to Digital Guided Commerce
Expand Your Customer Reach with Guidance

The key is striking a balance with your customers, engaging those who require assistance with experts when needed and providing expertise through guided self-service to a broader segment of customers and site visitors Guided Digital Commerce is one solution today, to keeping customer engagement a...

GoMoxie CX
Making You, and Your CX, Look Good

Engaging customers where they are with a clear path enables them to self-serve while still creating a personalized experience and building a relationship....

Moxie Concierge Wins Big at 2018 Stevie Awards
Moxie Concierge® Wins Big at 2018 Stevie® Awards

Moxie received two awards at the 2018 Stevie Awards for Sales & Customer Service, an annual ceremony recognizing the achievements of sales, customer support, and call center professionals. Moxie won in the categories of New Products & Services and Customer Service Success for its Moxie...

Proactive Chat Drives Online Sales
Proactive Chat Drives Online Sales

In a recent article by Forrester in which 10 major retailers were reviewed, Dell was found to be the only one using web chat as part of its sales strategy. Moxie is proud to support the efforts of Dell through the implementation of live chat...

Shift to the Guided Economy
We Have Shifted into the Guided Economy

We are currently in the middle of a shift called the Guided Economy; the result of advances in technology. It’s not the underlying technology itself, but how it has made our lives more efficient and convenient. The Guided Economy is how technology has been guiding...

Hawk Incentives Rolls Out Moxie Concierge with Kbot

Hawk Incentives, a leading provider of prepaid gift cards and incentives programs, needed a solution for common questions that slowed phone and email support times. Using proactive assistance, Moxie Concierge with Kbot digitally guides customers, reducing phone engagements by 20%!...

Moxie Provides Contextual Guidance for GDPR Compliance

As businesses prepare for the General Data Protection Regulation (GDPR) to take effect on May 25, Moxie is helping companies provide contextual disclosures related to key components of the new regulations. Virtual, timely help for customers that explains why certain data is needed makes GDPR...