Making You, and Your CX, Look Good
Engaging customers where they are with a clear path enables them to self-serve while still creating a personalized experience and building a relationship....
17 June, 2019
Customer Experience
4 Eye-Opening Mobile Commerce Insights and What They Mean for Your Brand
The rise of mCommerce as the preferred digital channel means brands must optimize their mobile presence to engage and convert. Read these key trends and tips....
28 May, 2019
Guiding Customers in their Online Journey
Mastering the digital experience is essential to fostering lifelong customer relationships. Follow us on guiding customers on their online journey....
22 May, 2019
Winning Lifetime Customers in the Guided Economy
Learn how leading retailers are reducing bounce rates and increasing conversions with proactive engagement, which transforms one-time visitors into lifetime customers....
28 March, 2019
Moxie Concierge® Wins Big at 2018 Stevie® Awards
Moxie received two awards at the 2018 Stevie Awards for Sales & Customer Service, an annual ceremony recognizing the achievements of sales, customer support, and call center professionals. Moxie won in the categories of New Products & Services and Customer Service Success for its Moxie...
18 May, 2018
Proactive Chat Drives Online Sales
In a recent article by Forrester in which 10 major retailers were reviewed, Dell was found to be the only one using web chat as part of its sales strategy. Moxie is proud to support the efforts of Dell through the implementation of live chat...
17 May, 2018
We Have Shifted into the Guided Economy
We are currently in the middle of a shift called the Guided Economy; the result of advances in technology. It’s not the underlying technology itself, but how it has made our lives more efficient and convenient. The Guided Economy is how technology has been guiding...
17 May, 2018
Hawk Incentives Rolls Out Moxie Concierge with Kbot
Hawk Incentives, a leading provider of prepaid gift cards and incentives programs, needed a solution for common questions that slowed phone and email support times. Using proactive assistance, Moxie Concierge with Kbot digitally guides customers, reducing phone engagements by 20%!...
16 May, 2018
Moxie Provides Contextual Guidance for GDPR Compliance
As businesses prepare for the General Data Protection Regulation (GDPR) to take effect on May 25, Moxie is helping companies provide contextual disclosures related to key components of the new regulations. Virtual, timely help for customers that explains why certain data is needed makes GDPR...
26 April, 2018
5 Insights from Cyber Weekend
The 2018 Thanksgiving Cyber Weekend is still well into the future, but now is the time for online retailers to start mining 2017's statistics. We have prospected the data from Thanksgiving Day, Black Friday, Small Business Saturday, and Cyber Monday and arrived at 5 insights...
27 February, 2018