Customer Experience

Moxie Concierge Wins Big at 2018 Stevie Awards
Moxie Concierge® Wins Big at 2018 Stevie® Awards

Moxie received two awards at the 2018 Stevie Awards for Sales & Customer Service, an annual ceremony recognizing the achievements of sales, customer support, and call center professionals. Moxie won in the categories of New Products & Services and Customer Service Success for its Moxie...

18 May, 2018
Proactive Chat Drives Online Sales
Proactive Chat Drives Online Sales

In a recent article by Forrester in which 10 major retailers were reviewed, Dell was found to be the only one using web chat as part of its sales strategy. Moxie is proud to support the efforts of Dell through the implementation of live chat...

17 May, 2018
Shift to the Guided Economy
We Have Shifted into the Guided Economy

We are currently in the middle of a shift called the Guided Economy; the result of advances in technology. It’s not the underlying technology itself, but how it has made our lives more efficient and convenient. The Guided Economy is how technology has been guiding...

17 May, 2018
Hawk Incentives Rolls Out Moxie Concierge with Kbot

Hawk Incentives, a leading provider of prepaid gift cards and incentives programs, needed a solution for common questions that slowed phone and email support times. Using proactive assistance, Moxie Concierge with Kbot digitally guides customers, reducing phone engagements by 20%!...

16 May, 2018
Moxie Provides Contextual Guidance for GDPR Compliance

As businesses prepare for the General Data Protection Regulation (GDPR) to take effect on May 25, Moxie is helping companies provide contextual disclosures related to key components of the new regulations. Virtual, timely help for customers that explains why certain data is needed makes GDPR...

26 April, 2018
5 Insights from 2017's Thanksgiving Cyber Weekend
5 Insights from Cyber Weekend

The 2018 Thanksgiving Cyber Weekend is still well into the future, but now is the time for online retailers to start mining 2017's statistics. We have prospected the data from Thanksgiving Day, Black Friday, Small Business Saturday, and Cyber Monday and arrived at 5 insights...

27 February, 2018
What to Look for in a Digital Guidance Application
What to Look for in a Digital Guidance Application

Digital guidance applications, which augment live chat, reduce customer struggle and decrease abandonment rates. Here are tips on how to choose the right digital guidance to engage and assist customers in the right way at the right time....

17 January, 2018
Top 5 Customer Struggles in eCommerce
The Top 5 Customer Struggles in eCommerce

Customer struggles can make or break eCommerce sales. After all, if a customer is struggling, the chances are high they will lose patience and abandon their order....

03 December, 2017